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No best answer has yet been selected by branchinghen. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.Not really, since about June 2003 they sorted out signal where I live.
So my only dealins came when I wanted an upgrade. They wanted 60pounds for a phone that was on offer for new customers for free. 2nd time I tried and was offered 40pounds, I asked to get a new contract and cancel this one, when through the process to get to the right person to speak to and they offered the phone free. sorted :-)
Pain in the butt but I was happy in the end.
I used to work for o2 while at uni....outbound sales so we were always trying to be nice.
However, after I left I've been rang twice and offered money. Firstly, �40 credit on my new number, in exchange for releasing the number on my old sim card (which I never got paid).
More recently, I was offered �50 off a new handset or �50 into my credit balance as I had been with them for so long. That was supposed to go into my account on the first of December there, but never did. I rang up to get responses like 'what was the name of the person u were speaking to...cos we cant do anything without their name' etc etc. I told them about how thats not my responsibility and how I know how their system works and how a note of this should have been made...but their all dumb and dont attach notes to your account.
As 5029 say, its better to e-mail them, and when I did the �50 was credited to my account.