Recognising a USB port

[Captain Spod]

My computer, running Vista, refuses to recognise the USB port into which I have plugged my MP3 player - a Zen Mozaic. The port works because a) the player is charging and b) I can use it to view pictures from a digital camera. The player works because a friend's laptop recognised it. How can I tell my PC that there IS a J drive and there IS something attached?
Thanks.

[spacechimp]

I don't think Creative MP3 players work as plug and play USB mass storage devices. When I had a Zen Touch you had to install the drivers and it mimicked the behaviour of a mass storage device. (I think it's so it can handle DRM).

[rojash]

Yeah, I had a Zen which could only be accessed using the Zen software (which is why I no longer have a Zen)

[pauln90]

From the Zen website it makes reference to accessing the player via their Creative Centrale software. I presume you have installed this. Read the following from the website. You can also obtain the software as well if required.

http://support.creati...rticle.aspx?sid=54748

I have also read reports that users have been unable to get the player recognised by Windows Media Player 11

[Captain Spod]

Thanks all. I have been on the Zen site and it recommends installing a recovery program to the player- and if the computer doesn't know the player is there...? Anyway, with nothing to lose I uninstalled the driver and everything with Zen on it. No small thing as it comes with all kinds of 'are you sure, this is only for advanced...' type warnings. Plugged the player back in and it immediately recognised it and found a driver from somewhere. Seems to be OK now, and hasn't made me defect to Apple yet!