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Kodak ESP 3250 won't scan!

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Halifaxmum | 20:16 Tue 31st Aug 2010 | Technology
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Got a Kodak 3250 - it just will not scan. I've been on chat with the Kodak advisor, who advised me to ring them on an 0870 number to get it sorted out.
I have downloaded the software, but it still won't work.
Any help would be gratefully received - TIA
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