Has anyone ever had any problems with Jet2

[catlavender]

Not sure where this should be now but guessing here!

In September I flew to France with Jet2 and they lost my luggage for 3 days. The staff were really unhelpful and offered no money or anything to buy replacement clothes etc whilst my case was missing. It ruined my holiday and was very upsetting.

I wrote a letter of complaint to Jet2 when I got back and included receipts for everything I'd had to buy, cost of petrol to go back to the airport and phone calls trying to chase my case up etc. They've sent me back a bog standard 'sorry but tough' letter and won't pay up. I can try and go through my travel insurance instead but it might be too late now. It's not just the money though, the attitude of the staff was appaling and they just aren't interested in accepting any responsibility. I understand that luggage goes missing but mine wasn't the only case and every night I went back to the airport to see if mine had arrived there were more people there whos luggage also hadn't arrived.

Has anyone else experience bad service from Jet2 or do you know of somewhere else I could complain to about Jet2 e.g. an independent airline monitoring board!

Thank you.

[jno]

Get onto your insurer pronto - this is what you took insurance out for. You may need to tell them what you've just written - that you were pursuing the airline first. But basically, insurance means you just claim stuff back from the insurers and they then get it out of the airline!

Sorry, I don't have any experience of Jet2 myself, though. (Well, I'm not sorry, now I've read your post.)

[catlavender]

Thanks, I've got a form to fill in from my insurers now so I'll see what they say. My advice is don't fly with Jet2 if you want a happy holiday.

[siamese]

I think this is a little unfair although I appreciate how frustrating it must have been for you! To put things into perspective I've travelled with Jet2 at least 4 times each year since they started flying from Leeds Bradford and have never had cause for complaint. My luggage has always arrived at the destination and the longest delay I've ever experienced was about 50 mins. At least half of my flights are at the busiest times of the year so I think they do really well. I've used other budget airlines and Jet2 beats them hands down!

[catlavender]

Thanks Siamese. The people who's apartment I stayed in have also travelled with them many times and not experienced any problems but all I can do is look at it from my experience as that was the first (and last!) time I had travelled with them. Like I said I appreciate that luggage goes missing and if they'd been more helpful and understanding and made more effort to find it I would have happily accepted this but they were rude, unhelpful and unsympathetic. Also I had to make the hour and a half journey back to the airport three nights in a row to see if my case had come because they kept saying it would and each time there were at least 2 more people this had happened to. To me that's not good odds. Good luck on any future flights with them anyway.

[dzug]

Your advice should really be don't travel from (or to) X airports - it's one of the airports that lost your luggage, not jet2. Perhaps you should name them too.

However jet2 are responsible for sorting out the mess when the airport does this, so you do have a valid complaint that they weren't helpful.

[catlavender]

It was Manchester and after much phoning round I discovered through staff at Manchester airport that Jet2 deal with all their passengers luggage independent of airport staff so I suppose I should say Jet2 Manchester. I flew to Nice and they said Manchester was responsible and had to sort it and Manchester said Nice had to sort it because I had landed there. Nightmare, it was awful. It's okay if you're not the type of person to get upset over something like that but I am. I'm really one of the worse people it could have happened to cos I'm a wimp. I'm not ususally one to complain but I feel that strongly about it I won't back down with them even though I know I won't get anywhere.

[BenDToy]

I regularly fly with Jet2 between Manchester and Amsterdam, and other routes as well. I have always found them to be efficient and courteous, and they were particularly accommodating recently when I managed to miss a flight out of Manchester (entirely my own fault) and they actually went out of their way to book me on to a KLM flight the same night. I can't speak highly enough if them. Sorry you had a bad experience, but I don't think this is typical. Please remember that it is not the airline, or the airline staff who lost your luggage. I would also suggest that from the sound of it, you are expecting them to pay out more than you paid for the ticket for your flight. If you are looking for that kind of service, you should be flying with a full service airline, and not a budget one. This is a claim for your insurance not the airline.

[catlavender]

As I said it was Jet2 staff that lost my luggage because they deal with their own passenger's luggage not Manchester Airport staff.

My flight was �120.00, so not particularly cheap, and I am not trying to cleam more than this. My insurers will only pay for replacement goods which I limited to save costs. It was the telephone calls and petrol that cost more and the fact it ruined 3 days of my holiday whilst I chased it up. Anyway I've learnt my lesson and will go with a bigger airline in future and share a case with someone else.

[vickie_1902]

I would suggest if your going to fly budget, splash out a bit on good quality comprehensive insurance.

[weeshaz]

Booked flights with Jet2 before Christmas to Blackpool going at the end of June 07. Received a phone call 2 nights ago advising me that the outward flight had been cancelled and they would be giving a refund. The girl didnt know why the flight had been cancelled and different offer a transfer onto another flight. Couldnt help me at all and kept telling me it was a courtesy call and that I would have to contact Customer Relations by letter. I checked website for flights and there was a flight going out later on the same day so phoned and asked to be tranferred onto it. No madam we cannot do that - you will have to rebook a new flight and then contact Customer Relations by letter. First time I have ever booked with Jet2 and will definitely be the last. Now in the hands of the Consumers Advise to see if they can help

[gillwilson]

Worst airline I have travelled with. We were 3 travellers + when we tried to book together, price per seat was �20 more each than if booked seperately. Flights - Edinburgh to Chambery. Late both ways, and lied to us re reasons (airport said due to the plane being cleaned, which it hadn't been, pilot said due to ground staff not providing bus to get us to the plane - someone telling lies!). When we arrived in Chambery snowboard bag was missing, in common with many others on the flight. There was no announcement and we waited in chaos with no information given until someone asked at the airport information desk. They said bags had been left in Edin. As they knew this on plane, they could have told us! We received a letter from jet2 advising they did not deliver on to to your resort if the luggage was delayed. They advised they would phone when it arrived (they didn't). We searched for their representative in the airport and even put out a tannoy for them. After 2 hours, she appeared and was the most unhelpful rep I have ever met. She advised that it was in the small print that there was nothing we could do to get our stuff delivered, despite the fact it would cost several hundred euros to come back and pick the bag up, not to mention the time out our skiing holiday! She refused to give us a customer service number, and said there wasn't one, and that even she didn't have one - a lie, since I found one on their web site. We only found out our bag had arrived because we kept phoning airport and it appeared a couple of days later. I have read all the terms and conditions now and cant find clause saying they dont deliver baggage that is delayed by them. When we asked the reason for the delay, we got story about something to do with the weather conditions, so they didn't put all the luggage on, yet other flights from Glasgow to Chambery arriving at the same time seemed to manage it! Dont book with them, let them go under in the the credit crunch.

[joed6900]

yes ive had to complain to Jet2 and found them to be 'synically' poor. Its clear they make alot of money from customers who make mistakes with there bookings and will not give money back - they want you to make a mistake.
and there call centre is a premium rate line so they profit from you complaining too.
Fly with someone else

[yfc54]

I've just had a letter from them about a complaint I put in about damage to my suitcase. It looked like it had done ten rounds with a forklift then been stamped,kicked and jumped on by King Kongs Big Brother. Jet2's pearl of wisdom was that luggage should be robust enough to withstand "NORMAL" baggage handling. All I can say is if that's their idea of normal what the hell is their"ABNORMAL"!!!!!!!!

[tin2112]

Dont fly with these idiots....I went from East Midlands to Palma in September and had a seven hour delay out and five on the return, to top it all my baggage was damaged and most of my clothing destroyed or lost. I have been trying to get compensation from them but they continue to brush me off. I have never come across such poor customer service as I have with JET2, I have since flown with BMI five times without any problems and no delays. I know some of you might think I was unlucky but from what I read this is the norm with JET2.