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News1 min ago
Perhaps They Should Have Given Themselves
more time, but its funny, his pithy rant at Ryanair
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If the passenger's account is true and correct (I presume it is) then the staff were clearly incompetent. Only two weeks ago I was waiting to board my Ryanair flight when an adjacent gate's flight was closing. Up ran a couple to that gate and the Ryanair girl said the flight had closed (I had heard the last call) but she would radio out to the aircraft and check if...
17:18 Thu 01st May 2014
I read the piece. I don't see where it says they were told they could board, but I do see where it says they could have boarded had they not trusted the staff and waited in line, or if the staff had been savvy enough to get them through as a special case.
We only see one side of this dispute but as far as I can tell the traffic issue was just the cause of a minor issue. When they arrived it could have been sorted. The claim is that the staff had not acted in the interest of their customer. Knowing their customers were needing to get on a particular flight and had been unfortunate prior to arrival, they were happy to tell them it would be ok to wait their turn in a line. But it took 20 minutes before they reached the front and by that time it was too late.
For sure there is a responsibility for passengers to arrive in good time, but there is also a responsibility for any decent company to not prove themselves an uncaring bunch, and simply wash their hands of the issue; or indeed lie saying waiting in line would be ok. They could have avoided the bad publicity.
We only see one side of this dispute but as far as I can tell the traffic issue was just the cause of a minor issue. When they arrived it could have been sorted. The claim is that the staff had not acted in the interest of their customer. Knowing their customers were needing to get on a particular flight and had been unfortunate prior to arrival, they were happy to tell them it would be ok to wait their turn in a line. But it took 20 minutes before they reached the front and by that time it was too late.
For sure there is a responsibility for passengers to arrive in good time, but there is also a responsibility for any decent company to not prove themselves an uncaring bunch, and simply wash their hands of the issue; or indeed lie saying waiting in line would be ok. They could have avoided the bad publicity.
whatever the rights and wrongs and yes they could have got there hours earlier, its a funny piece. i have been stuck in traffic getting back from a long haul flight, dying to get home, i couldn't have foreseen it, but i was miffed that i had a three hour coach journey back home, an accident then the police stopping everything. not anyone's fault, its just the way things can go
If the passenger's account is true and correct (I presume it is) then the staff were clearly incompetent. Only two weeks ago I was waiting to board my Ryanair flight when an adjacent gate's flight was closing. Up ran a couple to that gate and the Ryanair girl said the flight had closed (I had heard the last call) but she would radio out to the aircraft and check if they could board. A quick two way call later she congratulated the pair on their good fortune, took their boarding passes and urged them through. This is an example of competent problem solving and to the airline's credit. The example in the link is the direct opposite.
To say that "my flight was great" is pretty irrelevant when things go wrong for others. Good service deserves compliments but bad service is reprehensible. This is what ratings are about and if mistakes happen then they should be acknowledged and something done by way of compensation, but most of all those involved should ensure there is no repeat.
To say that "my flight was great" is pretty irrelevant when things go wrong for others. Good service deserves compliments but bad service is reprehensible. This is what ratings are about and if mistakes happen then they should be acknowledged and something done by way of compensation, but most of all those involved should ensure there is no repeat.
I agree, Karl, but I'm hardly going to criticise Ryanair, when on all the occasions we have flown with them we have never had a problem. This last time, the cabin crew were fantastic, the flight out was on time and the flight back was early. I do feel sorry for this couple who missed their flight, and if everything happened as he said, then he should get some compensation (good luck with that).
It`s one thing to complain about service but by calling the staff "Middle Gimp"," Vacant", "Not That Bright" and "Child" then the passenger is being personal and that is not acceptable. That`s the trouble with the internet - people can sound off without the other side of the story being heard. The guy sounds like a complete pr**k and hopefully there will be a note in the reservations system to warn the staff on his return journey that he is abusive.
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