Easyjet Complaints

[chokkie]

Hi folks, Mr Chox is currently stranded at Nantes Airport, on standby for a flight from there to Gatwick at 1.30 their time. He was supposed to have returned to Gatwick yesterday but that flight was cancelled because of the French air traffic controllers' strike. He rebooked the return flight today and even went back to the airport yesterday afternoon to double confirm that he was on today's return flight to Gatwick. They gave him a letter confirming that he was on the flight at 1.30 pm today. So after checking in today, he has been advised that he's on "stand-by". I don't have to tell you how cross he is, as the 24+ hour delay has made things very difficult for him (and me) and he has incurred loads of extra expenses - an extra night's hotel (Easyjet took nearly half a day to email him about this so he booked his own) and an additional day's car-hire. He could even end up having to spend a third night near the airport, but doubts he will hire another car. Anyway ...... after that rant .... does anyone know an address to write to Easyjet - they only seem to invite email correspondence and none of their FAQs relate to the issues Mr. Chox is having with them currently. He has already given them hell face-to-face at the airport, and we are crossing fingers that he will get on that 1.30 plane! Hope someone out there can help with an address, please. Cheers, Chox.

[mightymouse]

What good is giving the airport staff "hell" when French ATC caused the cancellation?

[ummmm]

Who else is suppose to complain to?

[emeritus]

The company registered address is

Hangar 89, London Luton Airport, Luton, Bedfordshire LU2 9PF

[emeritus]

http://www.easyjet.com/en/help/contact-us/write

[murraymints]

good luck..flew with them once..never again !

[kloofnek]

The only thing I think Mr Chox should do is apply for compensation.My husband went for a flight which did not take off due to a mechanical issue.He and the rest of the "stranded" passengers were put up in an airport hotel including evening meal and breakfast ,and then as the flight was not leaving until early evening,were given vouchers to buy lunch at the airport.
Then they all signed a paper for which £250 compensation was given...very quickly too.
I thought that was all very good for a cheap fare airline.

[kloofnek]

The first time I was to fly with them,I thought"urgh"...but have flown with them several now and find the seating much more comfortable than Thomas Cook Airlines which I find very cramped.
This is from Liverpool and Manchester.

[chokkie]

I know that all this was due to the French ATCs strike yesterday, but Mr. Chox "gave them (Easyjet) hell" because, when he went back to Nantes airport yesterday afternoon to double check that he was definitely allocated a seat on today's flight to Gatwick at 1.30 pm, he was assured that he was definitely on the plane and was given a letter to confirm that. So he "gave them hell" because when he got to the airport to check in, he was told that he was only on standby. In the event, he sat himself in the departure lounge, by the relevant departure gate, eventually found out that there were 7 seats available, and all the other "standby passengers" were made to queue up on the tarmac and wait to see if there would be seats. And then there was a very heavy cloudburst, and they all got soaked! And then the plane was 30 minutes late departing, because of a "passenger illness" on a previous flight from Gatwick. Well that was their excuse anyway. Thanks for the address, folks, Mr. Chox will be completing their Compensation Claim Form, and a separate letter will be sent to them, claiming for absolutely every penny of his extra costs because of the delay. Cheers, chox.

[ubasses]

Does not look like he is entitled to any compensation, only expenses incurred. Have a look at the Which report.
http://www.which.co.uk/consumer-rights/advice/ive-had-a-flight-delay-due-to-a-strike-can-i-get-compensation