Making A Complaint To Booking.com Is Like Looking For Hens Teeth

[Bobbisox1]

I recently stayed in York , one night in one place then we moved to another
1, it smelled right through
2, it was put on Booking.com as a triple superior room
3, the owner was of dirty appearance with a dirty tea/ coffee stained vest and shorts below a fat hairy belly
4, he was rude and not helpful
5, has asked us for £15 ( in his hand) when we arrived
6, there was no tea or coffee facilities as he deemed that to be unhygienic

I queried this and told him we’d paid £101-35 on the Booking.com site, he said it was for the extra bed ,I said we booked a ‘triple’ room anyway, we paid him his £15 and left the next morning and found a beautiful little place just outside the City walls, clean and fresh with lovely owners who couldn’t do enough for us

[gylly]

Within the app, under profile there is an option to contact customer service

[Bobbisox1]

I did that qylly , the foreign lady I spoke to wanted to let the man ring me and discuss it, I said No, that wasn’t the way to handle a complaint

[LadyCG]

Have you looked to see if he's on TripAdvisor?

[Bobbisox1]

Yes and I’ve left a scathing review Lcg

[Arksided]

You get 'em girl, good on ya. I know I posted making light but blimey it really does sound like that Victor Meldrew sit-com. (OFITG)

[Ken4155]

^
More Rigsby and Rising Damp, Arky, in my view.

I wouldn't base booking anywhere to stay on what Trip Adviser has to say about the place. Have they not been duped time and again by promoting places that don't actually exist.

[Arksided]

Yes better eg's Ken... shouldn't laugh though.

[Bobbisox1]

The £15 doesn’t bother me , he can keep it, he stood at the foot of two steep lots of stairs and watched us struggle up them with our small cases ,he looked like a scruffy version of
Omid Djalili Who I admire greatly by the way, I think he may have been Iraqi or Egyptian

[nicebloke1]

I think I remember you telling us the same the other day, did you?

[naomi24]

I’d never book a room in an ‘unknown’. If push came to shove and nothing better was available I’d rather make do with Premier Inn. At least you know what you’re getting.

[Bobbisox1]

Asking how to get in touch with Booking.com,? Errr No, do you have a suggestion tho?

[Khandro]

https://partner.booking.com/en-gb/help/support-contact/feedback/submitting-complaint-or-reporting-technical-issue

[Bobbisox1]

That was to 12-27 btw

[brainiac]

https://secure.booking.com/dispute_resolution.en-gb.html?utm_source=partnerhub_help&utm_medium=partnerhub&utm_campaign=16085&utm_content=en-gb

[Bobbisox1]

Thank you Khandro, I’ve save that link

[Bobbisox1]

Yours too brainiac, thank you

[nicebloke1]

Suggestion, if it was that dirty I would report to the local health department. Did you have breaky the next morning?

[Bobbisox1]

No ,and even if had been on the agenda, we’d have refused

[nicebloke1]

Bed linen all ok then (clean)

[Zacs-Master]

I think nicebloke’s thinking of going!