Small claims court holiday disaster

[scotty]

Following an awful holiday last year, and having written far too many letters of complaint to try to solve the situation regarding compensation , we have decided to take the company to the small claims court. Has anyone done this and if so , do they have any tips to help us. Many thanks in advance

[theo_wyvern]

are they members of abta etc - might be better asking for their advice first

[scotty]

They are members of abta and i have been in touch with them. I have the option of using their arbitration service but to be honest i am not too confident with them. I sent them copies of all the paperwork , which they lost , then found and then replied to me 7 weeks later , saying i could do either !! It doesn't instill much confidence, really.

[markja]

see if watchdog on the bbc has got any compaints about them, they may take up your case. the publicity scares these bullies.