Computer Problem?

[Coppit]

I spend a lot of time correcting names in a family history database, but suddenly the final step, Saving the new information, freezes. The db owner has recommended I clear my computer cache and this has been done but it makes no difference. It seems to me it’s more likely be a failure of their system than my computer.
What do you think?

[pinkyboyid]

What database package are you using?

Its possible that your Disk file structure may be having some corruption problems. If so, you could perform a check and repair operation as follows:-

- If you are using windows 7, "Windows Start">"All Programs">"Accessories">RIGHT-Click on "Command Prompt" and select "Run As Administrator" and click "yes" to open a a Command prompt window
- Within the 'Command prompt' window using the keyboard type the following character text "Chkdsk /F" and then press the keyboard enter key.

- In response to the windows message "Y/N" question that appears on screen, enter "Y" and press the the enter key.

- Now restart the computer and when Windows reboots it will commence a check disk operation and automatically attempt to fix any disk errors it may find. Let it run which could take some time depending on what it finds.

- When the process is completed Windows will restart automatically where you can then test to see if the problem is fixed.

[Old_Geezer]

Sounds like whatever caused it, it didn't save. Always useful to save often, as you go.

[Coppit]

Thanks Pinkyboyid, I changed to Windows 10 about 2 months ago. Are your instructions the same?

[pinkyboyid]

For Windows 10 you need to run a command prompt window via:-

-RIGHT-Click 'Windows Start' icon and select 'Command Prompt (Admin)'

Rest of instructions are then the same as previous post.

[Coppit]

The 'Find My Past' site has finally admitted to having 'issues'.