Hi Grandpappy - I'd not heard of Phrase Express. I've had a brief look at the Support Forum here -
http://www.bartelsmedia.com/forum/viewforum.php?f=146
but can't see at first glance anything similar to your problem.
In an unrelated thread on there, an issue was solved if, when opening Phrase Express via a desktop icon (I'll presume that's how you're doing it?), you right-click it & select "Run as administrator".
Of course, I can't say whether or not that would have any effect at all on your particular problem, but it might be worth a try?
Have you checked that you've the latest version installed? You can start here to check & update if necessary -
http://www.phraseexpress.com/updates.htm
^A word of caution - when installing, make sure you check carefully to de-select any pre-ticked boxes offering such things as browser add-ons, auto home page selectors etc.
Unfortunately, if you're a freeware user their extended support appears to be available via a "Service Ticket" - a tad expensive @ €90 per half hour's consultation! Further info here -
http://www.phraseexpress.com/contact.php
Beyond that I'm afraid I can't help any further with this, but if you get this thread back into Latest Posts every now & again by adding any further info or just typing "Bump", someone more familiar with the software might be able to offer you some real assistance :-)