Amazon Label Will Not Print

[Explorer-8]

I am trying to return an item to Amazon.com. When I get to the second page with the "Print label & instructions", I click on the box to print it. Every time I do this, the screen freezes with just a hand cursor showing, but no printing. I tried pressing "print screen" on my keyboard, but that didn't work either. I tried pressing the "black" button on my printer, but the paper just went straight in and out without printing. Can you advise me please.

[chelle7272]

if you press print screen and then paste it into a word doc can you print it then?

[Explorer-8]

The print screen button doesn't work. Nothing happens.

[Explorer-8]

I tried copying the returns labels and then pasting it into a Word document. Only the first section pasted. When I tried to print that, I just got a moving blue circle with words saying "Word not responding".

[pinkyboyid]

Try restarting your computer and attempt printing again.

[Explorer-8]

I found out that the problem was because my printer had a driver that worked on Windows 8, but not Windows 10. I tried to download the new Windows 10 drivers for the printer and it caused me much trouble on my computer. I used Canon support to remote access my computer to help me to get it working. Now the background colour of my desktop is black. I restarted the computer, but the background is still black. How do I get the colour to change to blue as it was before?

[Explorer-8]

You don't need to answer my question. I clicked on "settings" then "personalisation" to find the way of turning my desktop background from black to blue.