Telephone

[jennyjoan]

I have above as in land line - however have noticed since I have received and made via my own mobile phone that the landline is only ringing once and then cutting off.

I have taken all sockets out dusted and cleaned them out - upstairs and downstairs. Anybody tell me what I could do next.

[tonyav]

If your landline is BT try this, jj.
https://home.bt.com/login/loginform?TYPE=33554433&REALMOID=06-a3f89b6e-6f33-1058-ae2d-843babc40000&GUID=&SMAUTHREASON=0&METHOD=GET&SMAGENTNAME=$SM$thI%2fqZBl0gtWWr8OZLHVmdGCbdSrmhQfLsfxhxhd6sygVu39Naz4cV602y65cCac&TARGET=$SM$HTTPS%3a%2f%2fsupport%2ebt%2ecom%2ffix%2flandline%2f%3fview%3dlandlinetroubleshooter%26s_intcid%3dprewlr3redirect

[jennyjoan]

Tony got into your link and was signing on - however it asked me for my account number and so I had to as I thought minimise it - to go into my online banking to get the account number.

Does this link really work cos I find BT horrendous.

[jennyjoan]

^^^ couldnt get back the details so I have to start all over again

[tonyav]

It means your BT account number, jj. You'll find it at the top of your phone bill.

[tonyav]

I used it about a month ago, jj. It worked for me.

[annieigma]

Hi,
You need to go to the master socket, the first one in from the external cable, which should be a large socket with a vertical split 2/3 rds of the way down it, you undo the two small screws, then pull out the lower faceplate, which would have your extension wires connected to it, so do it gently and let it hand down on the wires, then if you look inside the socket that is still remaining, on the right hand side there will be another inlet for a phone plug. plug your phone into that and ring it, if it still trips after one or two rings then the fault is either " ring tripping" a fault that BT will cure, or possibly your phone, so try another, and eliminate the phone from the equation. if you do not ring trip in the test point in the master socket, then the fault is within your property. have a look at the small faceplate that you removed at first, and any wires connected to anything other than terminals 2 and 5 should be removed, then replace the faceplate and try again, but normally ring trip is a BT fault, just make sure that the cable feeding the master socket has not been damaged anywhere, because if BT come out and find the fault has been caused by you or your gardener etc. then they charge £150 plus VAT for the first 45 mins, then £90 per hour after that.

[jennyjoan]

God Annie - I am just a wee feeble wee woman - I couldn't do all that.

Have earlier on gently pulled all the telephone wires and replaced one that some tape was wearing away.

Will Tony's link another time as I have now account number.

[jennyjoan]

Tony - followed your link and it lead me back to my email page and at that point - phone began ringing automatically. So lifted receiver - shut down receiver and then rang myself (on my mobile) and it is ringing as normal.

Would that be it. If that's it - thank you very much Tony - that saves all that hassle re BT. God bless the hand that reared you Tony LOL

[tonyav]

Yay, problem solved.

[jennyjoan]

forgot to mark you as best answer but have done now.

[tonyav]

Another link here, jj.
https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults&;utm_source=ATL&utm_medium=FURL&utm_content=R&utm_campaign=faults

[jennyjoan]

thanks for that link too Tony - but will leave well alone and hope there won't be a next time LOL. Isn't technology wonderful that one can fix "things" online - whatever they do.

[jennyjoan]

for Tony AV only -- we have sorted out re our BT business but can you tell me when I minimise my business starting off with BT I had to minimise and I have had to some other minimise - when |I do I can't find them again