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Russell Hobbs Classic Cream Kettle Hand Scalding. in The AnswerBank: Home & Garden
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Russell Hobbs Classic Cream Kettle Hand Scalding.

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sapelesam | 17:12 Wed 13th Jan 2016 | Home & Garden
4 Answers
I bought the above kettle in December and if I try to fill it before it cools down, condensed steam pours down the handle and scalds me. Has anyone else had this problem. Russell Hobbs are not interested.
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One of the reasons that jug-style kettles are a better choice....
You could place the kettle down next to the sink, remove the lid and fill with a polythene jug kept solely for the purpose. Your hand won't be in danger then.
Can you put a cloth around the handle if you need to fill it directly after it has been used ?
If this is the design that has been sold by RH for ages, where the lid detaches completely to fill and the handle is above it, then yes I know the problem.

I used the fill it with cold water into the exit spout, even though it is quite small. Keeps the lid in place.
Put it down to experience and buy a better design of kettle.

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