Firefox/kaspersky

[Quizmonster]

For years, I have happily used Firefox (F) with Kaspersky (K) security. Recently, a message from K suggested that I update it which I did. Firefox instantly went berserk and rejected the new K out of hand; it even seemed to think that Google was some sort of den of evil, too!
Now, however, it has calmed down and I can get around via F again. However, every single page or site I request results in the following message appearing at the bottom left of my screen:
Looking up ff.kis.scr.kaspersky-labs.com
My computer then takes many seconds to deal with whatever that may mean, which results in an endlessly tedious process. Five minutes-worth of computing takes about half an hour.
As a technoPrat, I'd be glad of any advice on what can be done about this. Cheers

[pinkyboyid]

Do you see the same problem if you try testing with the Internet Explorer browser?

[Quizmonster]

No, Pinkyboyid, it doesn't happen on Internet Explorer, but I really want to use Firefox because over the years I had got it set up exactly as I wanted it. Any ideas?

[pinkyboyid]

As a further test to determine if your computer is successfully looking up and resolving the address ff.kis.scr.kaspersky-labs.com try the following:-

- Press and keep holding the keyboard Windows Icon key (usually adjacent to the Alt key) followed by pressing the "R" key. A 'Run' 'Open' window will display
- Into the 'Run' 'Open' window box copy and paste the following command (or you can type it in exactly as shown)
cmd /k ping ff.kis.scr.kaspersky-labs.com

- Click 'OK'

A 'Command Prompt' will open to run the command and display the results similar to the following:

Pinging ff.kis.scr.kaspersky-labs.com [127.245.107.154] with 32 bytes of data:
Reply from 127.245.107.154: bytes=32 time=2ms TTL=128
Reply from 127.245.107.154: bytes=32 time=2ms TTL=128

Is the above a similar display result that you get and if so what is the time= in ms value that is shown ?

[Quizmonster]

Thanks for your time, PinkyBoyid. I followed your instructions to the letter, but got the response: Ping request could not find host ff.kis.scr.kaspersky-labs.com. Please check the name and try again.

Any ideas why that might be?

[pinkyboyid]

The result of the ping test would indicate that the domain name resolution process on your computer is not locating the ff.kis.scr.kaspersky-labs.com address entry, which may be a reason for the slow response that you are experiencing.

If you are still experiencing the issue there a few things to try to fix this.

Suggest that you initially use the Microsoft Windows Network trouble Shooter to try and resolve the lookup problem as follows:

- Goto Windows Start>Control Panel>Network and Internet>Network and Sharing Center>Troubleshoot problems
- Select the option 'Network Adapter
- Click 'Next'
- Click 'All network adapters'

When the repair / diagnosis process is completed perform the test as per previous post to determine if the ff.kis.scr.kaspersky-labs.com name lookup is working ok.

[Vintager]

If you have recently upgraded to the latest versions of Firefox, 43 or 44 then it now disallows some add-ons and plug-ins, so click on tools then add-ons and see if there are any disabled. It won`t allow WOT, Adbloc plus, or even the Yahoo toolbar now on mine;
https://blog.mozilla.org/addons/2015/11/19/compatibility-for-firefox-43/
I`m giving it a miss until the various parties involved get their act together again.

[jno]

I've occasionally changed security programmes when one of them suddenly starts playing up. I've currently got the free version of Avast. Good luck with sorting out Kaspersky, but if it doesn't happen, there are alternatives that may do just as well.

[SlackAlice]

Vintager
I have Firefox version 43.0.4 the WOT and Adblock plus plug ins work fine on mine. No idea about Yahoo toolbar.

As far as I'm aware there is no Firefox 44 yet.

[Quizmonster]

As far as I'm aware, Vintager, the only updating that has been done is with Kaspersky. I really don't want to change antivirus as, up to now, this has been the least intrusive one and the most effective that I've found.

PinkyBoyid, thanks for your continued efforts. I've followed your instructions, but the troubleshooter said that it could not detect a problem. Tried the ping thing again, with (possibly predictably) the same result as before. Can I just check - all the spaces in the command thread you told me to type in should be there, should they? Just a thought that maybe there's a problem there? I'm not sure why this would cause a problem with Firefox and not Internet Explorer.

[pinkyboyid]

To confirm the previous command text and location of spaces: cmd (space) /k (space) ping (space) ff.kis.scr.kaspersky-labs.com

Since the Network Troubleshooter did not detect any errors and if you are sure you did the previous ping test correctly, the next method to try is to edit / add an entry for ff.kis.scr.kaspersky-labs.com address into the Windows local domain hosts file.

To edit the Hosts file requires use of Windows Notepad running with Administrator rights.

- In the Windows 'Search' box enter the text NOTEPAD.EXE
- When the search completes and lists NOTEPAD at the top of the list window, RIGHT-Click on NOTEPAD and select 'Run as Administrator'
- Click 'Yes' to continue.
- Notepad will open up.
- Select File>Open and in the 'File name' box type the file name (note you can also use the windows copy /paste facility instead of manually typing):-

C:\Windows\System32\Drivers\Etc\Hosts

- click 'Open' and the Hosts file should open for editing
- Scroll the curser to the bottom of the file and on a separate / new line use either Windows Copy / Paste facility to insert or manually type in the following single line text:

127.245.107.154 ff.kis.scr.kaspersky-labs.com

(make sure there is at least one space between .154 and ff. as shown)

then complete by pressing the keyboard Enter key to move the cursor to next line

- Select File>Save and then File>Exit to end Notepad

Now run Firefox to check if it is successfully resolving the ff.kis.scr.kaspersky-labs.com address.

[Quizmonster]

Thank you again, PinkyBoyid, for your time, patience and detailed instructions! Firefox still seems to be going to the ff. address, but it's taking much less time and now seems eminently manageable. I'm very grateful to you.

[pinkyboyid]

Good to hear that the instructions worked ok for you.

For further info (hopefully not too technical), the reason for Firefox looking up the address ff.kis.scr.kaspersky-labs.com seems to be an operational function of the Kaspersky security module add-on installed within Firefox.

The purpose of this appears to be that as each web page is accessed via Firefox the Kaspersky module injects some additional script code text into the web page, presumably for security verification check purposes.

The injected text incorporates the address ff.kis.scr.kaspersky-labs.com, which requires address lookup/ resolution each time.

For some unknown reason your normal network domain name resolution service does not appear to be finding ff.kis.scr.kaspersky-labs.com. So, putting the address into the Windows local Hosts file circumvents that problem. The resolved address resolution now correctly points to a local address on your Computer, thus eliminating slow lookup response times.

[arash120e]

dear Quizmonster and pinkyboyid,
many thanks for rasing the question and resolving it. i was stressed for passed 3 days and now problem resolved. thanks again