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Thank you all very much. My primary problem is that whenever I go to the internet something called res://mshp.dll/index.html#37049 grabs the address bar and I cannot get rid of it (I've cleared temporary files, cookies, history etc and disc cleaned three or four times, but whenever I set "Use current" or "Use blank" this blessed thing takes over and the screen becomes a shopping page with the addressas I have given). Will the remedies each of you have kindly given stop this?Is there something else that I should do?