New Laptop Freezing

[Prudie]

An HP laptop running Win 10 has started to freeze - in any application, itunes, IE, Chrome and can only be restored by switching off (the only thing that responds is the power on/off button). It's barely 3 weeks old.This isn't right, any suggestions?

[bazwillrun]

Take it back !....

[CrapAtCryptics]

Try updating all your drivers first and installing any outstanding updates - just curious why do you need 3 browsers 10 has Edge, and you say you have IE and Chrome.

[VHG]

Did you buy it with Windows 10 on it or did you upgrade to 10 from say Windows 8?

[pinkyboyid]

A couple of things to try initially.

1. Run a Disk file check process to check for and attempt repair of any disk file format / indexing errors.

- Assuming you are able to login to Windows 10 successfully, Right-Click the Windows start icon (bottom left-hand corner of screen) and select the option "Command Prompt (Admin)" and click 'Yes' to open up a 'Command Prompt' window.
- In the the 'Command Prompt' Window, using the Keyboard, type / enter the following text (exactly as shown including the spaces):-

CHKDSK C: /F

and press the keyboard 'Enter' Key.
- Press and enter the 'Y' key in response to the (Y/N) message.
- Now restart your Computer and a Check Disk operation will commence at Windows Startup. Let it run which may take a while to complete.
- On completion Windows will then startup automatically to the usual Login screen where you can then test to see if the problem is no longer.

2. If option 1 fails, you could try attempting a system point restore operation to return the system to a previous state. Info on how to perform a system restore point, including some other useful troubleshoot info, is avaialable at the following Microsoft web link:-

http://windows.microsoft.com/en-gb/windows-10/windows-10-recovery-options

[Prudie]

Thanks for answers so far. It's not mine. It came with Win 10, it's brand new! As for the browsers I didn't know about Edge and he was using IE so I advised on Chrome. Having said that I thought you can have a selection of browsers installed no problem. We'll do what you suggest PB(!) and see what happens. As it's intermittent it will take a day or so to see if it's worked.

[hc4361]

You can have as many browsers as you like without problem, so that's not it.

Next time it freezes, open task manager and see if anything is hogging the CPU or memory.

[brainiac]

Take it back before 30 days and they have to replace it. After that, they'll send it away, and it could take ages - this is what happened to me with a new ASUS laptop

[ivor4781]

take it back to where you got it from .let them sort it out

[Prudie]

Maybe will have to - a nause because it was PC World in Poole, 40 mins drive away.