What Happened To Straight Forward

[queenofmean]

Honestly, just tried to do myself a favour and it all went to pot.

Because of my redundancy I decided to get help with my debts. Today I knew I had to tell them about changes in my circumstances, to be greeted with 'because your laws are different it would be quicker to do online' so off I trot only to nearly complete the thing to be told it doesn't like the amount put under for food/cleaning/toiletries and to call them. I did and I explained this is what has happened, these things now come under the weekly shop and that is what I contribute to what I need, only to be told that because there is not a space to leave comments it would need to be done via the phone, but because I am a Scottish caller they need to book me in. I have to wait until May.

I feel so annoyed because this is important and I have a lengthy wait ahead before I can get it sorted.

Sorry wee rant but I feel a bit better now - I think!

[Mamyalynne]

I have on occasion been told 'we do everything online now' only to hit the wall and when calling have been informed that over 80% of people have to do things in person as the online forms are inflexible.


It's been a hard time for you recently but it will settle Queenie.

[queenofmean]

No, not at all Divebuddy. They tell you to notify them as soon as possible if circumstances change, so as they can update records and prevent cancelling your DMP. I've been dealing with them for nearly 2 years now. What I am getting irked at is why because I'm Scottish can't they just do it on the phone with me, why do I need to wait nearly 6 weeks for a member of the Scottish Branch to deal with the matter. They have dealt with me before on the phone no problem. Also because the way things have changed it is such a small thing but they are making it a big hoo hah I feel.

[queenofmean]

I know Mamya, its mental, not everybody has access to computers. I mean I've done all they asked but they are now putting obstacles in the way.

I have had a tough time, but I'm ready to take a good long walk along this path and deal with things as they come not do things all at once and end up in a right mess.

[pixie374]

Maybe that's when their translator is in ;-). I know this sounds old-fashioned... but can you just write to them so it's off your list at least? Look after yourself, Queenie xx

[grasscarp]

I can feel your frustration. Yesterday I tried to order a death certificate on line. Had to register so did all that including having to make a complex password to match their requirements - Capital letter small letter 8 digits number ? asterisk etc etc.
Got through all the hoops to find that if someone has died in last 6 months you cant do that. You have to phone in.
Phoned in. Listened to recording and they said it is a busy time and all agents are busy. They are available 8 to 8 and the least busy time is between 8 and 9am.
Finally "and now to save money waiting we are terminating this call".
Tried again later and treated identically.
I have now given up :o(

[queenofmean]

Lol Pixie, they are based in Yorkshire, I think I need the translator sometimes as a few of them have really heavy accents - and I love that accent. I'm sure I've asked them before and they said no, because they can't put it on the system. What did they do before we could all do it online? I will take care Pixie I promise, just dying to get to 5pm Friday so I can go away for the weekend and put my feet up at OH's

[queenofmean]

You couldn't make it up grasscarp! That is shocking! I do hope that you get it sorted out soon and get what you need.

[grasscarp]

Despite internet and phones these days things are rarely straightforward. Keep smiling Queenie x

[pixie374]

:-) xx

[queenofmean]

You are right on that one grasscarp. I'm doing my best, think that is all off my list for a while though, so I am stress free for a spell, hope you are ok too though xx