ChatterBank11 mins ago
Santander Bank Home Page Slow To Load
For some time now I have to wait ages for the Santander Bank home web page to download.
If I "Google" Santander and choose "Online Banking" it loads in a flash. If I select "Bank Accounts, Savings, Loans and Mortgages Santander" I have time to open a further six websites before Santander's home page opens.
The only advice I can get from their helpdesk is to type www.santander.co.uk in the URL address bar rather than use a "Favourite" link. Even when I do this it still takes forever.
I habe BT Infinity with a download speed of 40MB/s.
Am I the only person that gets this problem?
If I "Google" Santander and choose "Online Banking" it loads in a flash. If I select "Bank Accounts, Savings, Loans and Mortgages Santander" I have time to open a further six websites before Santander's home page opens.
The only advice I can get from their helpdesk is to type www.santander.co.uk in the URL address bar rather than use a "Favourite" link. Even when I do this it still takes forever.
I habe BT Infinity with a download speed of 40MB/s.
Am I the only person that gets this problem?
Answers
Best Answer
No best answer has yet been selected by Dodger666. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.I'm using Google Chrome and have had this problem for ages. I have no problem with any other webpage, everything loads pretty much instantly. Even Santander's webpages open instantly with the exception of their home page. Even my brother, who lives in Sydney 10,000 miles away, opened it instantly yesterday while we were using Skype.
I have the same problem using IE.
After I posted this question I received a message from Santander to phone their Internet problem helpline. Hopefully they are a different team than the ones that just tell me to type the address into the address bar.
I have the same problem using IE.
After I posted this question I received a message from Santander to phone their Internet problem helpline. Hopefully they are a different team than the ones that just tell me to type the address into the address bar.
I have just spoken to the Santander technical people and they say there's nothing they can advise me to do to fix the problem.
The best thing they could come with was the settings on my PC or browser. As almost every other webpage opens in a second I fail to see what could be wrong with my settings or browser. I will have to put up with it. Thankfully I don't visit their home page that often.
The best thing they could come with was the settings on my PC or browser. As almost every other webpage opens in a second I fail to see what could be wrong with my settings or browser. I will have to put up with it. Thankfully I don't visit their home page that often.
I use Chrome and always access the bank from (My Favourites) I have no problems at all and never have had. I use this link https:/ /retail .santan der.co. uk/LOGS UK_NS_E NS/BtoC hannelD river.s sobto?d se_oper ationNa me=LOGO N&d se_proc essorSt ate=ini tial&am p;redir ect=S
It might be a memory usage problem. Try the (excellent) Avant browser:
http:// www.ava ntbrows er.com/
http://
Thanks for all the suggestions. Last Monday everything was slow so reluctantly I contacted the BT helpline.
It appears the problem may have been caused by my BT Home Hub. After spending over an hour asking an Indian "what did you say" numerous times he eventually told me the Hub was faulty. A new Hub was delivered on Tuesday and all seems normal now.
It doesn't however explain why only the Santander home page was affected but at least it opens instantly now.
It appears the problem may have been caused by my BT Home Hub. After spending over an hour asking an Indian "what did you say" numerous times he eventually told me the Hub was faulty. A new Hub was delivered on Tuesday and all seems normal now.
It doesn't however explain why only the Santander home page was affected but at least it opens instantly now.
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