ChatterBank20 mins ago
E Mail Not Being Sent
Have tried on several occasions over the last two days to send E mails to a relative in Canada. On each occasion I get the following message :
This is the mail system at host know-smtprelay-1-imp. I am sorry to have to inform you that your message could not be delivered to one or more recipients. The message is attached below. The remote mail system said: Access denied...097f8f07d3074e7f0edbaa1aabd3abdf4aca9ab79e575bc363faca4a736a93b78b8b...
I can receive from him ok. I'm using W10 and windows live mail. Any ideas ? Never had trouble before. Many thanks
FBG40
This is the mail system at host know-smtprelay-1-imp. I am sorry to have to inform you that your message could not be delivered to one or more recipients. The message is attached below. The remote mail system said: Access denied...097f8f07d3074e7f0edbaa1aabd3abdf4aca9ab79e575bc363faca4a736a93b78b8b...
I can receive from him ok. I'm using W10 and windows live mail. Any ideas ? Never had trouble before. Many thanks
FBG40
Answers
1 to 12 of 12
Best Answer
No best answer has yet been selected by fbg40. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.
are you with Virgin?
https:/
If so it seems that the Canadian's email company is blocking receipt of emails from Virgin.
https:/
If so it seems that the Canadian's email company is blocking receipt of emails from Virgin.
Aaaaghh!
The dreaded email blacklisting!
For some strange reason, there's a server in between your computer and that of the intended recipient which thinks that you're a spammer. Occasionally that can occur when a poorly-configured spam filter identifies all mail from a particular email provider as potential spam. (e.g. the system correctly identifies spam originating from an address ending in @yahoo.co.uk and wrongly blocks mail from all other addresses ending in @yahoo.co.uk). I once had to try half a dozen different email services until I could find one which wasn't blocked by the service used by an US-based ABer. (If you're having a similar problem all you can do is to try a different email provider's service).
More commonly though, spam filters block mail from particular IP addresses (or from a particular block of IP addresses). So the first thing to try is simply to change your IP address. Assuming that your ISP uses 'dynamic' addresses (which they almost certainly do), that's dead easy:
Start by finding out what your current IP address is by clicking here:
http://
Then disconnect your router from the phone line (or cable), wait for a minute or so and reconnect it. Click on the same link to confirm that your IP address has changed, then try sending the email again.
The next thing to check is whether SMTP authentication is enabled in Windows Live Mail. (Some spam-filtering systems look for it). To do so, right-click on your account name and select 'Properties'. Click the 'Servers' tab and put a tick next to 'My server requires authentication'. Click 'Settings' and select 'Use same settings as my incoming mail server'. Click 'OK'.
The dreaded email blacklisting!
For some strange reason, there's a server in between your computer and that of the intended recipient which thinks that you're a spammer. Occasionally that can occur when a poorly-configured spam filter identifies all mail from a particular email provider as potential spam. (e.g. the system correctly identifies spam originating from an address ending in @yahoo.co.uk and wrongly blocks mail from all other addresses ending in @yahoo.co.uk). I once had to try half a dozen different email services until I could find one which wasn't blocked by the service used by an US-based ABer. (If you're having a similar problem all you can do is to try a different email provider's service).
More commonly though, spam filters block mail from particular IP addresses (or from a particular block of IP addresses). So the first thing to try is simply to change your IP address. Assuming that your ISP uses 'dynamic' addresses (which they almost certainly do), that's dead easy:
Start by finding out what your current IP address is by clicking here:
http://
Then disconnect your router from the phone line (or cable), wait for a minute or so and reconnect it. Click on the same link to confirm that your IP address has changed, then try sending the email again.
The next thing to check is whether SMTP authentication is enabled in Windows Live Mail. (Some spam-filtering systems look for it). To do so, right-click on your account name and select 'Properties'. Click the 'Servers' tab and put a tick next to 'My server requires authentication'. Click 'Settings' and select 'Use same settings as my incoming mail server'. Click 'OK'.
That link takes you to information about VPNs and other ways of hiding your IP address. The problem with using VPNs though is that the free ones tend to fill your computer with ads (or slow it down enormously); it's only the paid-for ones that are much good.
You could try installing the Tor web browser though (which automatically bounces your internet traffic around the world, to hide your IP address):
https:/
If your email is then still rejected you'll know for sure that it's all Virgin Media addresses that are being blocked. (As I indicated above, North American servers are notorious for assuming that any emails originating from outside of that continent must be spam and blocking all of them!).
You could try installing the Tor web browser though (which automatically bounces your internet traffic around the world, to hide your IP address):
https:/
If your email is then still rejected you'll know for sure that it's all Virgin Media addresses that are being blocked. (As I indicated above, North American servers are notorious for assuming that any emails originating from outside of that continent must be spam and blocking all of them!).
Hi All
Just an update on the problem I had (HAD being the definitive word !) with my E mails to Canada - the problem h now been sorted. I joined the Virgin Media Community support group, postedthe problem and was advised to change ports for both outgoing and incoming mail and success ! Many thanks for all the help and advice I was given.
FBG40
Just an update on the problem I had (HAD being the definitive word !) with my E mails to Canada - the problem h now been sorted. I joined the Virgin Media Community support group, postedthe problem and was advised to change ports for both outgoing and incoming mail and success ! Many thanks for all the help and advice I was given.
FBG40
1 to 12 of 12
Latest Posts
News40 mins ago
Quizzes & Puzzles45 mins ago
Offers & Competitions50 mins ago
Quizzes & Puzzles52 mins ago
Quizzes & Puzzles77 mins ago
