I recently got a new debit card about 3-4 weeks ago as I had lost/mislaid the last one.
Three times I have tried to purchase an item on Amazon and 3 times the card has been declined. Another personal order was also declined.
I went back to Santander and the guy contacted the powers that be and said "right there is no problem nor block with this card".
What can I do next. Do know have to go back to Santander but what can be done. I myself think that perhaps they should issue me with another new card. Thanks for any ideas.
All the above suggestions are good. However if you did put in the right details the guy at Santander should have been able to look up your account and see if transactions had been declined. Did you ask him that?
everything is very much up to scratch. I double-check and double-check.
There were a few old debit cards on the Amazon account with a "dot" beside it and then underneath them all there was sorta please enter your new debit card details and the order goes through. yes, know all about issue numbers at back of card too. Don't understand the other big order from a personal nature also being declined.
Received an email from the personal order saying "your card is "blocking the payment blah blah".
Was down at Santander think last Monday or Tuesday and the guy rang England and said definitely there was no block but yet since that I have tried to order 3 times. Will have to go back again on Monday