Microsoft 10 Scam Or True

[Leeds60]

My OH just got a message on his laptop saying he had a serious problem with Windows 10.He should not close the computer as that would lead to loss of data.There is a phone number 01316080570 to dial. he tried to close the window and it wont go away.He rang the number and a woman said to press the Microsoft symbol at the bottom of his keyboard and then press r.Before he went any further I made him ask who she was and she said a Microsoft consultant based in New York,California. He said he will ring her back tomorrow. Is it a problem or a scam?

[webbo3]

Scam.

[murraymints]

0131 is in Edinburgh !!

[murraymints]

close down and restart..

[murraymints]

if his lappie has a password..change it !

[EDDIE51]

Scam

[gingejbee]

New York in California? When did it move?

[EDDIE51]

Unplug the laptop and take out the battery so it totally closes down. This is a scam! Then plug back in and put the battery back and restart.

[Old_Geezer]

https://www.google.co.uk/search?ie=UTF-8&source=android-browser&q=windows+key+%2B+r&gfe_rd=cr&ei=cXG3V8CJJ9Lv8AfxiLjACQ

[Leeds60]

Thanks I checked telephone number on my pc and it said Edinburgh. Even though my American geography is rough even i realised New York and California are on opposite sides of the country.Thank you all for confirming what we thought

[Tuvok]

Run Malwarebytes (get the free version)

Then search YouTube for windows scam - and enjoy watching the scambaiters playing with "Microsoft"