Body & Soul4 mins ago
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If you try here, that's a test for the battery, I would guess at the battery is dead but its just a guess, with it being around 12 months, its worth checking your warranty, i'd push for a new one.
If you try here, that's a test for the battery, I would guess at the battery is dead but its just a guess, with it being around 12 months, its worth checking your warranty, i'd push for a new one.
Yes but are doing a Windows shutdown prior to removing the power supply or just closing the lid? If you aren't doing a shutdown then the machine will be using battery power to maintain memory etc. Only a bit which is why it will still have some power after a week. If you are completely shutting down then it should be pretty well fully powered after a week and I'd be suspecting a faulty battery.
I have a three month old HP Notebook. With it completely powered down, the battery goes flat in about two weeks.
I've spoken to HP support, who seemed to know less about computers than I do, and simply kept changing their story as to why it might happen.
Their final suggestion was that it was "an old battery". When I pointed out that I'd had the machine for only three months, they started waffling about the battery could possibly be much older than the machine.
At no point did they come up with a useful suggestion, or an offer to try and fix the problem.
My personal opinion is that there is a fault in the design of the charging circuit, that means that when the machine is unplugged and powered down, current is charging a smoothing capacitor that its then being discharged through a resistor.
If you Google it, it seems to be a problem for lots of HP users, and nobody has an answer, except to remove the battery after powering down.
I've spoken to HP support, who seemed to know less about computers than I do, and simply kept changing their story as to why it might happen.
Their final suggestion was that it was "an old battery". When I pointed out that I'd had the machine for only three months, they started waffling about the battery could possibly be much older than the machine.
At no point did they come up with a useful suggestion, or an offer to try and fix the problem.
My personal opinion is that there is a fault in the design of the charging circuit, that means that when the machine is unplugged and powered down, current is charging a smoothing capacitor that its then being discharged through a resistor.
If you Google it, it seems to be a problem for lots of HP users, and nobody has an answer, except to remove the battery after powering down.