This website is UK-based and, while we're happy to help people from all over the world, it's unlikely that anyone here will have knowledge of Chase Bank's procedures. (Indeed, 'certificates of deposit' are entirely an American banking product anyway. We don't have them in the UK).
So you might be more likely to find an answer to your question on a US site, with this probably being your most likely source of information:
https://answers.yahoo.com/dir/index?sid=396545013