jno .... I note that complaint was from 7 years ago, yes 7!! I have used them 2 or 3 times to book flights in the last 2 years and haven't had a problem. All companies have complaints, you only have to look on Trip Advisor to see that, I have been to hotels, restaurants etc and received first class service and served by great staff, only to find that someone on Trip Advisor had the complete opposite experience as me! From my experiences over the past few years I would recommend eDreams and Holiday Pirates.