Amazon Customer Help-Line...

[trt]

I used to be able to either chat/text online, or they would call me back if I had a problem with an order, but cant find it anywhere.

Tried help, more help, contact us, but can only send them message, that says they would deal within 2 days, which they haven't up to now, after 3 request.

[sunny-dave]

Make sure you are logged in then click here

https://www.amazon.co.uk/gp/help/customer/contact-us/ref=hp_201712320_socu_cu

Find the correct order and then use the drop downs in section 2 of the page to choose an issue

Scroll down to section 3 which should have phone contact as option 2

Click on 'phone' and fill in the details for them to call you back

[trt]

Thanks so much Dave,

Got through and they are taking action.