What Would You Have Done

[TWR]

I have been with Yorkshire Bank In our Town for the last 35yrs+, I received a letter from the Faceless Bright sparks that the Bank Is closing in April, I know the Staff very well & can have the banter with them & if there's an Issue, sort it out within the bank, I sent a letter of disgust only to be told, you can bank at Burnley 9 miles away or go on-line, I replied If I wanted to go down that route I would have done that years ago, another letter received, you can take the complaint out with the Ombudsman, I phoned them again & said it was not a complaint but my disgust of the staff loosing their jobs, talk to the wall, we have made this decision & we are sticking to it, my reply, I have made a decision also, close the bank I will close my accounts and transfer, what way would you have gone, just out of interest.

[Baldric]

Losing their jobs, because they don't drive, alternative employment only 9 miles away, ridiculous.
It would only need one with a car and that could get 4 or maybe 5 of them to new job.
Sounds like overdeveloped sense of entitlement to me, you just gotta help yourself sometimes.

[bednobs]

firstly, i probably wouldn't have bothered writing once, let alone twice. I would go online (in fact i am all onlne - last time i went into the branch was to put some cash in and it'd been so long since i'd done that i couldn't even remember what to do!) If like you i wanted to stay in the same town i would do what yu did

[TWR]

Yes already done so Beds, I'm afraid I gather, I'm Loyal! in the case of car Insurance I'm not, It was just out of interest that I asked the Question.

[murraymints]

I am with Barclays..because I lived in England for many years..coming back to Edinburgh area ..there is only one branch on Princes St....so have to do on line and go in if I want to pay in or take out larger sums...pain in the bum ..but opening a new account was a 20 page form...have been with barclays 35 years now so just seemed sensible to stay

[-Talbot-]

Probably have said 'meh' but as I was in town ... go for a few jars to drown my sorrows.

[bednobs]

if it's a current account, the switcher service is fabulous and you'll probably even get £100

[TWR]

Is it Essex T?

[Peter Pedant]

go around the corner and have a strong cup of coffee

they are all doing this - RBS is closing god knows how many.

Change a bank only if you know the one you are going to is better

[Baldric]

'morning Bill, a few beers always good ;o)

[Peter Pedant]

the answer seems obvious -
go to one of the other five in the town

ask first - are you going to close soon ?

[Old_Geezer]

Do not support this disdain of the customer, and move your custom elsewhere. No one is going to want to go 9 miles to visit their bank, especially if elderly, and many have the sense to want the proper contact and paperwork trail that goes with a decent branch service. It's what they use the bank for. Banks seem to have forgotten what their business is when it comes to serving the public, they just make excuses for not bothering, so they should find that their actions results in an unacceptable loss of custom for them. It's the way the market is supposed to work; the useless go to the wall, those who provide the correct service, thrive.