Npower....

[Smowball]

'Congratulations, we are processing a refund of £134 for you due to overpayment. We will then be changing your monthly direct debit from £113 to £145 next month'
And that is why we are leaving.. ......

[Old_Geezer]

Your own fault for having DD and encouraging them.

[hc4361]

OG, you usually have to pay more not to use DD. Show has the overpayment refunded and proper notice of the increase in monthly payments. She has been able to cancel easily.
I don't see that she is at fault, nor the company.

[Smowball]

Npower are apparently well known for increasing monthly payment to amounts which make no sense.

[fiction-factory]

If you disagree with the amount you may be able to reset it yourself if you have an online account or npower may be happy to negotiate. The figures suggest they are moving you onto a standard tariff which is dearer so before you leave you could check them best deal with npower (usually done very quickly online) and then compare with competitors

[nailit]

I set up a DD with npower, agreed to the monthly sum they quoted, and after just one payment they more than doubled it (without so much as a metre reading) I then had a nightmare trying to cancel it. Am currently looking into changing suppliers. Npower have to be the worst energy supplier around.

[Captain2]

I hope this won't be classed as advertising (I have no personal interest in the company) but if so then I don't mind the post being removed.
A few years ago my wife heard of a company called Utility Warehouse, thoroughly researched them, changed us over to them for gas, electric, phone and broadband and became a freelance salesperson for them (no longer though).
Have a look into them. I can thoroughly recommend them, contact is easy to get to a 'voice', they are extremely helpful and very efficient - in our experience anyway.

[Hopkirk]

With Eon I can go online and adjust the DD amount. I always wind it down well below what they suggest.

[nailit]

Hopkirk, wont it go sky high tho if/when you have a metre reading?

[Smowball]

We've swapped to Together Energy - half the price.

[nailit]

Together Energy?
Never heard of them (or Utility Warehouse) will be googling both of them now.
A friend of mine almost had a breakdown with npower some years ago, they constantly put his DD payments up until he could no longer pay them and then had a year of hassle trying to sort out exactly how much he owed them.
Don't touch npower with a bargepole. Rip off merchants.

[Hopkirk]

I agree, Nailit, that if I go too low it will rocket. However they normally set it too high so your money sits in their account (as Smowball can testify). I have the funds available to pay if the bill rises so I am comfortable setting it lower. Credit to Eon that they let you do this on your own without having to ring up and beg.

[nailit]

Thanks for that Hopkirk, yes that makes sense now, cheers.

[Smowball]

Together Energy was on a comparison website and has excellent reviews. From the moment we clicked 'swap' they have been so efficient in keeping us up to date how everything's going etc.

[nailit]

Smow, as per my relies on this thread, I have had my own doubts about npower. Is it only today that you've swapped supplier?
I'm a bit reluctant to swap at the mo as I cant take the hassle. Would like to hear that someone has swapped to a better supplier with as little hassle as possible.

[Smowball]

Nailit I put the swap in place two weeks ago and it's finalised next month. Just like I swapped from Eon to Npower a year ago and did the same. I just keep swapping to get the best deal

[Smowball]

Oh and no hassle whatsoever.

[thugulike]

Utility Warehouse come highly recommended. I have problems with iSupply right now. I have a £350 credit which has been constant for 6 months. I have been promised a refund and promised a refund and on Friday they said it would definitely be in my bank account by 5.30 (they close at 5pm)and guess what?? I am now writing a complaint to the Ombudsman