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Repeat Medical Prescriptions
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Do others suffer the same poor service with repeat prescriptions, or am I just unlucky in my dealings with my pharmacy?
This year alone, when attempting to collect my repeat prescription, on 4 separate occasions the medication had not been prepared, ready for my collection. Worse, on one occasion the pharmacy claimed that the reason my medication was not available was that my GP surgery had not notified them that the medication should be issued. I complained to my GP surgery that the pharmacy would not issue my medication due to their failings.
The surgery advised that this was not the case, and that the fault lay with the pharmacy in relation to the issue of the repeat prescription.
The same thing happened today when I attempted to collect my medication, which should have been ready last Saturday – and although my medication is nothing special, it will not be available to me until at least Wednesday of next week.
Fortunately my life is not dependent on me having the medication, and I suffer no outwardly noticeable symptoms if not taken – but if this was not the case, based on my experience I would either be dead or suffer unnecessarily due to the failings of my pharmacy.
Certainly if I was to behave in this fashion towards a client of my employer, I would expect them to find me alternative duties, which were within my capabilities.
This year alone, when attempting to collect my repeat prescription, on 4 separate occasions the medication had not been prepared, ready for my collection. Worse, on one occasion the pharmacy claimed that the reason my medication was not available was that my GP surgery had not notified them that the medication should be issued. I complained to my GP surgery that the pharmacy would not issue my medication due to their failings.
The surgery advised that this was not the case, and that the fault lay with the pharmacy in relation to the issue of the repeat prescription.
The same thing happened today when I attempted to collect my medication, which should have been ready last Saturday – and although my medication is nothing special, it will not be available to me until at least Wednesday of next week.
Fortunately my life is not dependent on me having the medication, and I suffer no outwardly noticeable symptoms if not taken – but if this was not the case, based on my experience I would either be dead or suffer unnecessarily due to the failings of my pharmacy.
Certainly if I was to behave in this fashion towards a client of my employer, I would expect them to find me alternative duties, which were within my capabilities.
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It appears that I am just very unlucky.
I called in today to collect the medication that should have been ready on Wednesday only to find that yet again it was not ready for collection.
I asked whether my next repeat prescription would be available in 2 weeks (rather than 4) to catch up with the medication that I should have been given (and have paid for), but was advised that they could not do this – and that my next repeat prescription will be available in 28 days time (if I am lucky).
I called in today to collect the medication that should have been ready on Wednesday only to find that yet again it was not ready for collection.
I asked whether my next repeat prescription would be available in 2 weeks (rather than 4) to catch up with the medication that I should have been given (and have paid for), but was advised that they could not do this – and that my next repeat prescription will be available in 28 days time (if I am lucky).
