Phone

[henry1938]

i got a phone probcannot make phone calls

getting message on phone
it says check phone line
checked the phone cables
they seem to be ok
what im puzzled about is
as u can see im on line
i thought if their was no phone working
i would not to be able to get on line
help please

[Old_Geezer]

Replace with a spare phone, is there still an issue ?

Make sure you only have one phone connected. If you use broadband are the filters on all sockets ?

Remove the front of the main box and plug the phone directly in. Is it still unusable ?

Do a visual check of the cables both in and out of the house. Any obvious problems ?

All else fails, contact BT (or whoever your supplier is) and try to ignore threats of large bills if it proves to be your equipment.

[Tuvok]

The broadband signal is on a different frequency than the phone - hence why you need filters.

Each socket that has something attached needs a filter.

It is possible for the phone part to not work yet the broadband does and vice versa.

[henry1938]

ta for great info
did all you people said
it still says check phone line
i could phone my isp its tt
cannot afford to use mobile
thanks again

[KARL]

To check the instrument itself take it to a friend, neighbour or anyone who will allow you to plug it into their line so you can find out if you get a dialling tone. If you do then the problem lies somewhere else than with the phone. If you don't then your phone is either not compatible with the standard socket or else faulty.

[henry1938]

ta again
i got 3 phones in the house
all saying check pho line
i will try a pal if its possible

[bhg481]

You can report faults to TalkTalk via the internet Henry. If you do that they'll divert all your incoming calls to your mobile and it won't cost you anything.
If you've checked the line with a different phone you have nothing to worry about. They'll warn you it may cost you if the problem is in your house but don't let it put you off. So long as you have done the checks OG suggested the problem will be outside your house and is THEIR responsibility.

[Tuvok]

You say you have 3 phones.

Is that 3 phones plugged into 3 different sockets? Or 1 cordless phone with base unit and 2 additional handsets?

If its 3 sockets are they individual sockets or are 2 of them wired to 1 socket?

What you need to do is test everything, piece by piece.

Unplug everything everywhere.

Plug a filter into the main socket. Plug a phone into the filter. Try the phone.

Try the other 2 phones in turn (assuming they are not cordless phones)

If that doesn't work, repeat but using a different filter.

If that works, take note of which bits work, then unplug everything again and repeat with the next socket, then again with the third socket.

Then reconnect socket 1 and then add in socket 2, then socket 3.

[henry1938]

ta for all the brill info
talktalk are investigating the prob at the moment
thanks again

[bhg481]

Good old Henry. You always keep us up-to-date. It's a pleasure helping you.

[henry1938]

update
they have given me 72 hours to see if they can get my phone up and running 24 hours have gone by so far
got a mobile text to day
it said
reply fixed or not fixed
replied not fixed
i will have to get in touch with them tomorrow
no phone compo coming up

[henry1938]

hello update
i was on web chat with talktalk all day sa t sun i told them i do not want engineer to call to fix my phone ikept on on on they eventually fixed my phone prob they admitted their was a fault all is ok now
so ta again for your help