Outlook Express, Problem Logging Onto My Mail Server

[anotheoldgit]

I tried to gain access to any recent emails that I might have received, but I keep getting a window popping up, asking me to "please enter your user name for the following server"

It has two windows with my user name and password in, and although these seem correct, this window keeps popping up ever time I try and gain access to my emails.

Please can anyone help because I am expecting an important email?

[Guilbert53]

If you really are using Outlook Express (and not some other version of Outlook) then it really is time you moved off it.

Outlook Express was part of XP and neither XP nor Outlook Express are being updated or supported by Microsoft.

For that reason you need to switch to a more recent version of Windows and you email client.

[anotheoldgit]

Guilbert53

Thank you Guilbert but I have some urgency regarding this problem.

I have a laptop running Vista also a smart phone, is there any way that I can get my emails diverted onto either, using my present email address?

[Buenchico]

Outlook Express is notorious for screwing up its settings. The reason it doesn't like your username and password is probably because it's trying to access the wrong server.

The easiest way to fix the problem is simply to delete your mail account and then create it again. (You won't lose any existing mail. It's only the settings you'll be deleting, not actual mail).

If you need more information please tell us which email provider you're using. (i.e. what comes after the @ sign in your email address).

[anotheoldgit]

Thank you so much Buenchico, I was thinking about that but was afraid that I might lose all my previous emails, now that you have assured me that I won't, I will ask my grandson to carry out the task for me.

Thanks once again, I will keep you informed if it has been a success, most likely tomorrow.

[anotheoldgit]

Hi Buenchico

Unfortunately my grandson was unable to come round last night, but says he will come tonight, all being well.

You asked "what comes after the @ sign in my email address."

It is ntlworld.com

If I delete my present account will it allow me to create another, using the same email address that I am using now?

[anotheoldgit]

Buenchico

My grandson has now fixed the problem, he went into my Virgin account and changed my password.