that's just blinking typical!
No joined up thinking at all.
Had a very nasty letter from local council about having ignored previous letters regarding electricity check.
Waited 1/2 hour and got on high horse, told them what I thought and if they were to send a letter like that out to a frail person, they should hang their head in shame.
(Hadn't had any previous letters obviously)
Took my comments on board (aye right, as if that's going to happen)
Really do wish folk would get it together, a daily meeting if not a weekly one might help