Help Please

[horseshoes]

Please help. I know NOTHING about technology so please assume you're trying to explain something to an alien who has never seen a computer!

I have an old laptop which is probably about to give up the ghost. All I use it for is buying parcel labels from a courier and then printing label out on my printer.

Anyway, today, I switched on, as normal, and got this message....

Firefox.exe Bad Image
The application or DLL C:\PrgramFiles\Mozilla.Firefox\xul.dll is not a valid Window image. Please check this against your installation diskette.

When I press OK I get the following....

Firefox. Couldn't load XPCOM

What can I do?

Thank you.

[goodgoalie]

https://support.mozilla.org/en-US/questions/965228

[horseshoes]

Thanks goodgoalie. That looks helpful. However I'm going to wait for OH to have a look at it. It's weird, but as soon as see anything technical written, I panic. I know it probably sounds ridiculous to someone who understands the stuff, but sadly it's true. Thank you again. I'll pop back later to report progress.

[goodgoalie]

Good idea to wait and have a look with someone else for reassurance - trying to sort these things on your own is always a bit worrying!

[Guilbert53]

From reading various similar problems you need to UNINSTALL Firefox.

Switch your computer off and on again

REINSTALL Firefox.

As an example here is a person who had the exact same problem as you

https://support.mozilla.org/en-US/questions/939443

[horseshoes]

Yay! OH has fixed it. Phew.

Thank you so much for your very good advice; I appreciate it.