Humax Freesat Hd1000S Recordings Lost Problem

[ClaireStan]

I have the above Humax recorder. Yesterday evening I was watching back a recording when the box froze. I powered it off and on restarting it no says I now have no recordings. I had over 20% of recordings stored to watch. I am now unable to record or access the stored recordings. I have unplugged the box and reset factory defaults but box still does not work. I have also lost my list of future planned recordings. Any help please, box is about 3 years old. Claire

[ivor4781]

seems this is a common complaint with some humax boxes looking in google search. luckily i've had no problems with mine i've have for 8 years now,

[Bertrum]

Unable to playback recordings or record new ones sounds like a hard drive failure as you have probably lost your recordings you could try re formatting the hard drive. Your future planned recordings will have been lost when you reset your box

[ClaireStan]

How do I reformat hard drive

[goodgoalie]

Some discussion of similar problems here:
https://myhumax.org/forum/topic/lost-recordings-format-harddrive

[Buenchico]

Try a call to Humax Customer Support on 0344 318 8800. (Calls are charged at the same rate as 01 or 02 numbers. Lines are open 0900 to 1730, Mon-Fri).

[ivor4781]

go into menu settings /system /data storage/format storage/...
its that on my model anyway

[ClaireStan]

Ivor4781 - gone through settings and storage but no option to format HDD

[Buenchico]

Since formatting the drive is guaranteed to wipe anything which is already on it, I feel sure that it would be best to seek other options first. Give Humax a call on Monday.

[ivor4781]

the storage is your HDD