Glove Box And Footwell Lights Not Working

[MichaelZZ]

I bought a new VW Golf Mk7 just over two weeks ago and am slowly getting to grips with the many features that this car has. I am very pleased with the car as it provides that touch of luxry that I haven't had before.
My previous Golf had a courtesy light in the glove box and also footwell lights which were helpful if not absolutely necessary.
Since I got the car I have done hardly any night time driving so it was only in the last couple of days that I noticed the the glovebox light wasn't working and my first assumption was that the bulb was either disconnected or had blown. I consulted the intenet and found that accessing the bulb was a bit involved so had a chat to my local VW dealer. They were not very helpful! Some time later, in the dark, I noticed that the footwell lights also were not working. In a flash of inspiration it occurred to me that these two things may be related and the obvious(?) conlusion was that they may well be on the same fuse circuit.
Does anyone out there know if this is actually the case - and if so, how do I locate and check this fuse?
Any comments gratefully received!

[Hopkirk]

If it was new it must be under guarantee. Demand the dealer sorts it.

[bhg481]

Your handbook should list the location of all the fuses, their rating and what accessories they control.
If by "new", you mean "new to you" try searching the VW website for a manual - most manufacturers provide one on the internet.
If all else fails, get a Haynes Manual.

[gingejbee]

Haynes manual for a 2017/18 Golf? I don't think so.

[tonyav]

Mk 7 Golf launched 2013 then had a face lift one year ago.
Best of luck finding an Haynes manual.

[Flonska]

Five to six years back I bought a Golf tdi and as well as a number of other electrical faults, the central locking only worked on 2 not all 4 doors. The manual is not exactly helpful either. if this is a new car then your dealer really needs to to sort it out and the chips need to be re-programmed but sometimes you can try a couple of things first that some people have found out through experience. When the magic words were mentioned "pdi fails" all I got was "duuuhhhh?" Says it all, really!

The 'footwell' lighting settings are these days, apparently, found through the 'vehicle settings' menu using the infotainment screen. Where else?
Apparently, they can be from a setting of "off" to graded levels up to 100% On. See if you can find this in the manual and try to carry out the adjustment for yourself. If not, then its back to the dealer, I fear!

My latest car has "footwell" lighting. They call it it "mood lighting" - Ha! It makes my feet look like two cornish pasties in a microwave oven. Suffice to say I have disconnected the damn things since at night time it is so bright it has a distracting effect and affects visibility.

Good Luck!

[douglas9401]

Check the electrical outlet/lighter socket. If there's no power all may be on the same 20amp fuse behind the glovebox.
I think no. 40 but check the vehicle handbook.

[gingejbee]

"a new VW Golf MK 7 a few weeks ago"...would make it a 2017 or 2018 model year.

[EDDIE51]

Don't do it yourself and risk the warranty ! Get the dealer to fix it .
If they are 'not very helpful' complain to VW customer service ! Not very helpful is NOT the way to treat a valued customer.
VW UK help desk website here
https://www.volkswagen.co.uk/need-help/contact-us

[MichaelZZ]

Update:-
Thank you all for your very prompt replies. I watched a couple of YouTube videos and confirmed that the glove box lid has to be fully retracted to facilitate access to the bulb holder. This is tricky but is covered in the manual as it is necessary to do this to access the dashboard fuses. This operation is therefore something that VW expect their customers to be able to do.
When I had got the glovebox completely unhinged, the solution was obvious. Not a blown fuse but simply that the connector from the bulb to the switch was dangling in mid-air! Inserting it in the obvious place on the switch had the desired effect! (Mike 1 - VW 0).
As far as the second part of my original posting is concerned, this particular model of Golf doesn't actually have footwell lights - so my flash of inspiration was misplaced! (Mike 1 - VW 1).
A draw is just about a fair result - but I look forward to having a bit of sport with my local VW dealer on Monday morning.
Thanks again to you all for your comments.

[bhg481]

Sounds like a badly done PDI by an uninformed VW dealer who doesn't care a bit about after-sales service. A dealer to avoid in future.

[goodgoalie]

How do you get on with the electric handbrake, Mike? My neighbour had a 2013 Golf and neither she nor I had any idea how it worked or when it was on. She's got a Polo now, with a 'proper' handbrake!

[MichaelZZ]

No prob at all with the electronic brake or the "Hold" function. I must admit to being a bit nervous when I read about it and before I actually experienced it but my daughter has the same features (and the same "Start-Stop" engine cut out.
The parking brake is (just about!) idiot proof and comes on automatically when you turn off the engine and remove the the ignition key. The Hold function can be turned off - just press the button - when necessary, for instance when doing a slow manoeuvre, as I have to do, to go slowly downhill to get in my rather awkwardly placed garage. It is reactivated with another press of the button.
The great advantage of the electronic brake is that there is no conventional handbrake for my wife to tangle her handbag strap around!