‘I'm just a bit skeptical about the implicit suggestion that everything in that organisation will be fine if we only make it efficient enough’
Me too.
‘Figures have suggested that more than twelve million GP appointments are missed each year in the UK, costing in excess of £162 million per year. A further 6.9 million outpatient hospital appointments are missed each year in the UK, costing an average of £108 per appointment’
A free system gives people a sense of entitlement unfortunately. And the ‘ive Paid my subs, I’m gonna use it’ attitude doesn’t help.
https://www.england.nhs.uk/2014/03/missed-appts/
Factor in people using A&E unnecessarily, and you immediately have a BIG problem.