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Question From Oh.

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Caran | 23:06 Mon 11th Dec 2017 | ChatterBank
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He is tying to view something on Utube. When he clicks on it there is just a blank screen no matter what subject he chooses. Has anyone any ideas what could be causing it.
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Avatar Image tonyav
Probably needs the Adobe flash player updating, Caran.
23:09 Mon 11th Dec 2017
Avatar Image Buenchico
That usually occurs because Flash player isn't working correctly. Having made the mistake of providing you with information about PCs before, when you've actually been using an iPad, I think I'd better ask you first about which device your hubby is actually using!
23:10 Mon 11th Dec 2017
Avatar Image Caran
Question Author
He is using a laptop Chris.
23:12 Mon 11th Dec 2017
Avatar Image Buenchico
Go to Start > Control Panel > Programs & Features.
Click on 'Adobe Flash Player'
Click on 'Uninstall'. (If asked to confirm, select 'Yes')

Restart the laptop. (That's important!)

Go here: https://get.adobe.com/flashplayer/
Deselect the 'Optional offers'.
Download and install Flash Player.

Try Youtube again.
23:16 Mon 11th Dec 2017
Avatar Image Caran
Question Author
Thank you Chris you are a star yet again. He will try this.
23:26 Mon 11th Dec 2017

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