Hewlett Packard

[sunny-dave]

Credit where credit's due - my HP printer was playing up this week - low print quality & drop-outs - which is unusual because it's normally 100% reliable.

I moaned & muttered and did all the usual head-cleaning stuff, but to no avail - then I remembered that I had a 'free three year warranty' which was (just) still in date.

I rang (not expecting very much), but after a pleasant 5 minute chat to check that I'd done all I could, they agreed there was a problem - and promised to ship me a replacement printer.

It arrived in under 24 hours - entirely free - nominally a refurb unit (but it looks brand new to me) - the courier helped me unpack it, packed the defective unit and was on his way.

I now have a fully working printer and HP has a very happy customer - who will recommend them to his friends (and on here as well).

Now that's how you do Customer Service.

[Mamyalynne]

Always good to hear feedback about a company Dave - well done HP.

[bhg481]

Exactly and customer service like that deserves the news spreading (as you just have done).

[zebo]

I had a similar experience with Dyson, the roller wasn't turning so rang for some advice before taking it to the man in town. Apparently I was just inside a 5 years warranty by a couple of weeks so the lovely man said we'll send you a complete new head. He also asked me if anything else was wrong, as it was still just on warranty! It arrived next day, apparently £120 worth. Nce one Dyson.
We don't often praise the good things in life.

[Jackdaw33]

Sorry, but just having bought a new HP laptop, I will never buy another one. It won't let me find any Wifi, most times when I log on I get the message, "Your computer has run into a problem. We're just collecting data and then we'll restart it". This is no longer a minor irritation but is seriously ***ing me off. It's only 3 months old but I think I might just cut my losses and bin it.

[youngmafbog]

I have had my HP7280 for many years with no trouble apart from initially the software was awful. It was fixed and now it's great. Dont tend to use the WiFi though as I have an Ethernet hub in my house - much quicker and reliable.

[hc4361]

Jackdaw, what have you done to rectify the problems?

[Jackdaw33]

I've tried everything. My last laptop connected no problem to the WiFi in the complex where I live but this new one simply won't let me. All I get is "No WiFi networks detected". The restarting business is apparently a known issue with HP when in conjunction with Windows 10. It only cost me £240 so as I said, I might just bin it and go for something more sophisticated.

[hc4361]

I meant have you sent it back to the retailer as faulty or anything like that?

[Jackdaw33]

No. To be honest it works fine otherwise. I can connect to the internet no problem with my O2 dongle. My only gripe is that I'm paying for that when I should be able to avail myself of the free WiFi.

[hc4361]

I suppose you could spend another £5 or so on a wifi dongle.

[mikey4444]

I have used HP printers for years and have always enjoyed trouble free service from them. I had my first All-in-One in 1996, and it was huge and very heavy, but lasted me 10 years !

[marval]

Good to give credit when due.