Pc Freezing Up

[foxyferret]

Hi, my pc has just developed a strange problem. Whenever I go to File and print, everything totally freezes up. I cannot do anything, no response at all from the mouse, cannot move arrow. I have to switch it off to clear it. What could this be, can anyone help?

[davegosling]

1. Operating system, manufacturer and version
2. Printer, manufacturer and model

[Buenchico]

Try clearing the print spooler queue:

Click the Start button.

Type 'cmd' in the box.

Where 'cmd' is then shown as a result above your search term, right-click on it.

Select 'Run as Administrator'. (If you're asked to allow the program to make changes to your computer, agree to it).

In the box that appears, type this line and hit Enter:
net stop spooler

Then type this line and hit Enter:
del /F /Q %systemroot%\System32\spool\PRINTERS\*
(Note that there after spaces after del, F and Q)

Then type this line and hit Enter:
net start spooler

Close the box.

Restart your computer.

Cross your fingers and try printing something.

[foxyferret]

Thank you Buenchico, I will give this a go some time over the weekend.