Returning goods

[c00ky83]

Some consumer advice please!

About a month back I bought a TV from a trader via Amazon. It was delivered to work, since I wouldn't be in at home. The TV was broken and the company agreed to replace it, which they duly did next day but the courier forgot to take away the broken one. I informed them of this via email (to no response) and left the TV in the post room for collection.

Now the guys in the post room have called to say they're fed up of tripping over it - i.e. it's STILL there! This means I have to take it home and I'm stuck with it - there's no way I'm taking a day off work to wait in for some courier, and there's no way I'm taking it back to work for collection.

I've sent the company another email saying the TV will now be sold (sold as faulty) and the proceeds going to the post room to get a few beers for their inconvenience.

Where do I actually stand on this? If I get no response I will definitely carry out my threat, but I'm worried about legal implications should they decide later that they want it back.

[heathfield]

Don't tell them you're selling it. Write to them (keep a copy) to say that the return of the set is their resposnibility (if it is!) and that if they do not arrange for its collection within a "reasonable time", it will be disposed of. It's up to you what a 'reasonable time' is - but think of what a court might decide, perhaps 28 days?

[heathfield]

Oh! And send the letter by Royal Mail Special Delivery!

[c00ky83]

Thanks. It is indeed their responsibility - according to the government's consumer advice website it should be at no expense to myself, which it would be if I had to take it anywhere or take time out of work. I already told them I was selling it, purely to provoke a reaction!

[natbags]

is there not a coustmor service line u can ring? if not then defo send them a letter saying if they dont collect it you wil take things further you never know it may work