Can Someone Help Please, Light Bulbs.
How it Works1 min ago
Who Owns The Phone?
On 13th April I took my iPhone 7 into my local EE shop to be sent off for repair. It was on a 2 year contract ending in September so out of its 12 months warranty. It was told to expect it back within a week.
After nearly 2 weeks and the phone had still not been received in the repair centre, EE confirmed that the courier (DPD) had lost it. I then got in touch with EE customer services and they offered to cancel the rest of the contract, give me £200 towards the upfront cost of a replacement phone and 25% discount off the line rental on a new 2 year contract. So on Saturday I went and got my new phone.
Today I get an automated text from they repair centre saying they have received my old phone! So I guess they’ll call me to see if I want to pay the repair costs. I paid £200 upfront at the start of the old contract and over 18 months of the 2year term, I just haven’t paid the balance (when it would be paid for and mine). So who owns it now?
After nearly 2 weeks and the phone had still not been received in the repair centre, EE confirmed that the courier (DPD) had lost it. I then got in touch with EE customer services and they offered to cancel the rest of the contract, give me £200 towards the upfront cost of a replacement phone and 25% discount off the line rental on a new 2 year contract. So on Saturday I went and got my new phone.
Today I get an automated text from they repair centre saying they have received my old phone! So I guess they’ll call me to see if I want to pay the repair costs. I paid £200 upfront at the start of the old contract and over 18 months of the 2year term, I just haven’t paid the balance (when it would be paid for and mine). So who owns it now?
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