Where Do I Stand And What Steps.

[malagabob]

I bought online a used mobile phone off a company that deals with refurbished and mobile repairs . It took a bit of time to arrive. To cut a long story down I returned it with a diagnostic report from my local Apple Store. Requesting a replacement not a fix. The microphones had a fault. I was told by Apple it wasn’t possible to fix this fault. The mobile was returned with Apples report.. I had a email off the mobile company saying that It would be returned in 3-5 days. This passed. I emailed them that I had not received the phone and had a reply it was 3-5 days not including weekends. Another 3 days past no phone. Another email to them. Their response , it was with their technicians for repair. I emailed an answer, drawing their attention to Apples report the item wasn’t repairable., and requesting a replacement the same condition a different colour not a problem. It’s now July 5 they’ve had the phone since June 19th post office tracking. I paid with credit card. Thanks for any advice.

[murraymints]

is it in the uk ?

[murraymints]

https://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act


not fit for purpose...see link..go via trading standards if you are unsure how

[malagabob]

Yes it’s a UK company Murray

[murraymints]

then it is not fit for purpose open the link... usually if you quote from this they back down... or bring it to Trading Standards and they will advise on wording of your communication with the company..can find them at your local council office