And they act quickly if the order is wrong. I made a mistake, they delivered the mistake, but one phone call and they were back the next day with the right item. No argument, no fuss, no hassle - just excellent service.
Yes, we ended up with Miele and John Lewis. Our previous Miele had lasted since 2005, so no complaints about the hefty price if it’s got another 13+ years (see us out!)