ChatterBank2 mins ago
Can Anyone Explain Why This Is Happening Please?
Having problems with internet connection at times, go to use it and it comes up not connected to the internet. On the iPad it shows wifi is fine but won't connect of course and the home landline is also off....dead line. From trial and error I've found that if I ring the landline from my mobile it rings and all is ok again!
Can anyone explain it please? The on/off light on the router box when this happens is red (box off)...phone line dead as I say but all comes back on when landline is rang from another phone. This fault is intermittent and sometimes is ok for days then all the above happens. Thanks in advance for any help you can give.
Can anyone explain it please? The on/off light on the router box when this happens is red (box off)...phone line dead as I say but all comes back on when landline is rang from another phone. This fault is intermittent and sometimes is ok for days then all the above happens. Thanks in advance for any help you can give.
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For more on marking an answer as the "Best Answer", please visit our FAQ.You need to report this to your ISP. If it's affecting both internet and telephone it's almost certainly a line fault. Always difficult for engineers to fix when it's intermittent, so the chances are they will swap a couple of connections over in the street box thus giving you, in effect, a new line (but not a new number) and see how it goes.
Thanks everyone I will have a go re your answers, I think it's a line fault but first I will replace the filters on the phone boxes inside. A family member said that might eliminate the crackling there is on the line at times when the phone is in use. Crazy stuff this as BT have always been reluctant to replace the line when we have asked them. BB and calls are with EE....
If your calls are with EE then it is they who you must report the fault to; they will call BT if they think it necessary. If you have had crackling on your line, that is another pointer to it being a line fault (exactly the problem I had last). I reported to TalkTalk, they went through some checks with me and then passed the problem on to BT. They will warn you that BT will charge you if the problem is inside your home but don't let that scare you. Having said that it's worth trying changing the filters and trying a different handset as well as OG's suggestion of going straight into the main box if you can; if your main box is old you might not be able to.