Quizzes & Puzzles0 min ago
Problems With Sky
14 Answers
I was having problems recording and deleting programmes. We tried rebooting but it didn't help. I phoned Sky and the try to fix it over the phone - still no good. He then said that we had had the Sky + box for almost 5 years and they normally only lasted for 2 or 3. He offered us a Sky Q box and after wangling a fairly good deal and bearing in mind that we couldn't Record and had trouble deleting we have agreed to go with it. Now guess what - Granddadg rebooted the box again and now it is working perfectly well. Can Sky 'interfere' with a box remotely so that it malfunctions or is there really a problem?
Answers
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I don't think Sky would deliberately make your box malfunction but they do update the box software remotely without any input from you, so it could be that an update went wrong or the new sftware had a bug. I think Togo is getting mixed up with your internet connection (if you get your internet from Sky). To the best of my knowledge Sky internet comes over a BT line...
12:53 Fri 08th Feb 2019
If your internet connection to the box goes down you cannot record or watch back up programmes. If you are connected with the little sky wifi adaptor it has to be showing two white lights to enable all functions to operate. Sometimes after a Sky upgrade to the box that wifi connection gets broken and has to be re established. I do it with the wps function on the Sky adaptor and the wifi hub.
I don't think Sky would deliberately make your box malfunction but they do update the box software remotely without any input from you, so it could be that an update went wrong or the new sftware had a bug.
I think Togo is getting mixed up with your internet connection (if you get your internet from Sky). To the best of my knowledge Sky internet comes over a BT line and is nothing to do with the TV signal.
I think Togo is getting mixed up with your internet connection (if you get your internet from Sky). To the best of my knowledge Sky internet comes over a BT line and is nothing to do with the TV signal.
No bhg. If your Sky box has no phone whether ethernet or wifi connection the catch up, record, box office, etc. functions will not operate. I know because we have the sky wifi connector which sometimes drops out after an update rendering the facilities unusable until I establish wifi connection again. We have BT wifi.
It is not an internet connection but it does have to be "connected" to your land line. I have a wifi connector because I did not want an ethernet cable running round the lounge. No catch up or on demand without it.
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Sky + BTW. They keep offering us the Q box but I am led to believe that it is a bit convoluted and makes channel searching a bit of a beggar. I have our second box feeding my tv in the kitchen without a phone connection and cannot record or use the active facility. It is not a problem for me as I watch the sport whilst on line on my surface pro...…..sometimes whilst on here. :))I have tried the wifi connector from the lounge on my sky box and it does work ok. If I wanted the facility in the kitchen I can buy a second wifi connector. May do it for the Rugby World cup in the summer.
What a strange system - I assumed that all Sky TV came via the dish, including catch-up. Surely recording programmes comes directly via the dish, though? In other words, isn't the box like my Virgin TV box - it untangles the signal from the incoming fibre, sends some of the signal to the recording bit of the box and passes the rest on to the TV.
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