Shutdown

[DuzyEverwork]

Could anyone shed any light on this problem, a friend's computer has suddenly started coming up with the following error messages...LSA Shell (Export Version) encountered a problem and needed to close...and....The system process C:Windows\system32\lsass.exe terminted unexpectedly with status code 1073741819. This shutdown was initiated by NT Authority\System..........Can anyone please suggest any remedy for this in plain English please? Living in hope, Trudi

[DuzyEverwork]

Just as an add on to the above, he is a very elderly gentleman who only uses the computer to e-mail his son and two of his friends and 'chat' to to his son over a messenger system, as he does not surf I assumed (perhaps wrongly) that it couldn't be a virus..thanks for any help. Trudi

[seabass]

Your friend has been a victim of the now well publicised "sasser" virus. This virus has spread since the first of may and caused havoc and mahem around the world. If you log onto www.symantec.com/index.htm and then click on "infomation about sasser worm for your enterprise" they explain how to remove the virus. Either that or go to http://vil.nai.com/vil/stinger and download the stinger tool, this free small anti virus program will detect and delete the virus. Once deleted you must go to the microsoft updates page and download the security patch that they produced. This will stop the computer getting re-infected. Hope this is helpful.

[pzx9]

Oh rats!! Thanks for your reply seabass I dreaded it was something like that..thank you for your comprehensive reply I will do as you say and hopefully things will be back to normal for him although as I am a computer muppet it will be a case of the blind leading the blind!! Thank you once again Trudi