Amazon Pay A-to-z Guarantee for Buyers
We wish you to buy with confidence every time you buy using Amazon Pay; that's why we guarantee purchases from traders when you use Amazon Pay for competent purchases on merchants' websites/apps. Delivery of an item/service & condition of a product are guaranteed under the Amazon A-to-z Guarantee. Through this, you will also be refunded if you do not receive an agreed upon refund from a merchant or if a merchant charged an amount more than the amount you authorized for your purchase.
The mentioned below policy applies to the purchases made on merchants' sites/apps using Amazon Pay.
The mentioned below items and situations are not covered by the Amazon A-to-z Guarantee:
Cash instruments
Banned items (including items violating the Amazon Pay Acceptable Use policy).
If you paid by credit card and the issuing bank has made a chargeback.
Harm or loss that happens to physical goods after they are delivered to the destination you given to your seller.
About Denied Claims
Claims can be denied for a range of reasons. The common reasons for a claim being denied comprise:
The item received was the similar as described by the third-party seller.
The item/service was received and the third-party seller given verification of delivery.
You failed to answer to a request for further information.
The claim was filed due to buyer regret rather than an actual issue with the item.
You report a chargeback with your payment processor or bank.
You were disinclined to return the item to the third-party seller
Seller is able to present proof of delivery of a physical item/service.
Appeal a Denied Claim
If your A-to-z Guarantee claim was denied, you can appeal the judgment. To make an appeal just reply to our claim denied e-mail received from Amazon Pay.
How to Withdraw a Claim?
If you reached a resolution with the seller, you can remove your claim. To do so, just reply to our initial claim confirmation email received from Amazon Pay.
For now:
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