Printer

[yrneh1938]

got a new printer to day
can print a photo from a memory stick placed in the printer
but cannot print a photo from lappy to printer
ta its a hp printer

[Zacs-Master]

Have you connected them via Bluetooth (I’m presuming it’s a wireless printer)?

[yrneh1938]

ta for info
how .do i connect with blue tooth

[Zacs-Master]

Follow the instructions. You usually have to download an app and it will take you through the set up.
https://support.hp.com/gb-en/document/c03561640

[Tuvok]

You need to install the printer onto the computer.

If you give the model of printer that will help.

[yrneh1938]

.its a hp office jet pro6970.

[Buenchico]

Have you installed the software that goes with the printer? (It should be on a CD but you can also download it from here: https://ftp.hp.com/pub/softlib/software13/printers/OJ6970/OJ6970_Full_WebPack_40.12.1161.exe )

How are you trying to connect between your laptop and the printer? Is it via a USB cable or wirelessly? (If the latter, have you followed the procedure for getting the printer 'talking to' your router?)

[drakesmith]

contact hp customer care

[yrneh1938]

got no cd

it says on printer wireless on
tried to get printer talking to router no luck
can print from memory stick
to contact support
it a phone line not free

[Buenchico]

If there's no CD with it then you MUST download and run the set-up software from my link above. There's not a moggy in Hades chance that you'll be able to print from your laptop unless you've installed the printer driver first!

[yrneh1938]

thank u mr buen
i got there bit of a struggle
thanks again