Quizzes & Puzzles6 mins ago
Writing To Virgin Trains Head Office
Hi AB Travellers ..... I want to write a letter of complaint (don't get me going even more than I am at the moment) to Virgin Trains - I am very disappointed with the treatment we're getting at the hands of their customer services (if you can call it that!), and want to write to their MD (Phil Whittingham apparently) and Executive Direcotr of Customer Experience and Operations (Peter Broadley). Can't seem to get a straight answer from the team on Virgin's live chatline, so wondered if any of you out there know the full postal address of Virgin Trains head office, i.e. the place where all these executives work (if you can call it that!) out of .... can you help, please. Many thanks in advance, Chox.
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For more on marking an answer as the "Best Answer", please visit our FAQ.IMO, its pointless writing letters of complaint to anyone, for one they have to employ admin workers to sit there opening them, and further admin to read and reply, you will be lucky to get an email, back if you choose to go that way, as for ringing any service centre, all you will get is a written script dictated to you. As some have said, name and shame is the way to go, on social media. If I have problems I do the latter, plus if there's any sort of payment involved, I stop payments, that gets their attention.
Thanks guys - the long and the short of it is that Mr. Chox put in a refund request (plus reimbursement of additional fares he had to pay) because of a load of cancelled trains from Euston at the beginning of May. At Euston, he was told that the evenings trains (including his pre-booked train) were cancelled and wouldn't be r unning for at least 2 hours, they contend that trains were only delayed by no more than an hour (because of a fatality further up the line!). Mr. chox decided enough was enough and decided to stay in London overnight, so incurred two tube fares and an additional fare from Marylebone to Birmingham the following morning. Virgin say that the trains were only delayed by an hour, and that he made the decision not to travel. So they will only reimburse him for the section of his originally booked ticket and not for the extra fares, so we're feeling pretty hard-done-by by Virgin currently. Thanks for the address, will write anyway, but will give some thought to doing so on social media as well - not usually my sort of thing though. Thanks for the much appreciated advice. Chox.
21st may, right? the initial incident occurred at about 2-35 at Milton Keynes. although this incident concluded by 5-30, a further incident at Barlaston at 7pm frustrated attempts to recover the service. Virgin made a better job of recovering from the problems than LNRailway, who effectively abandoned all pretence.
the website http:// www.rea ltimetr ains.co .uk/sea rch/adv anced can be retrospectively searched for train performance in the past; however the event horizon on the search function is only a week, which means you wouldn't be able to search for how trains were running on the 21st. but it might do for next time.
the website http://
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