Ppi

[Dee-M-See]

A firm called (Help your claim) asked to check if I was owed any PPI
they came back to me and told me I wasn't owed anything
Since then Barclays Bank have told me I was owed £5000.61 pounds
due them giving me false information
Now the Help company have contacted me saying they want £1800.00 pounds for solving my claim
Am I obliged to pay them doing nothing?

[Old_Geezer]

What is owded depends on any agreement signed.
Sounds a massive con to me, but what do I know ?

[Old_Geezer]

OWED

[Fairlight]

Definitely not! Go to your Bank and they will sort it out for you for free! People fall into the trap of going through a `help your claim` firm when it has been on the news repeatedly that you can sort your own out for nothing. Good luck with it Dee

[Bazile]

Indeed , as OG says

If you signed anything from the company , read it and see what it says about any payment to the company

[Zacs-Master]

Just write back to them and state that they told you there wasn't any to be claimed (with copy of email / correspondence to that effect, of course)and there is no connection between their involvement an Barclays Bank. State that you will not enter into any further dialogue and that any further attempts may lead to legal action on your behalf.

[Mamyalynne]

They will try to dig their heels in by saying their intervention led to the Bank coughing up.

Hope you can shake them off, here are their terms.

https://www.helpyourclaim.com/newpage

[Bazile]

''Definitely not! ''
Fairlight - how do you know that ?

From what the OP says , he has already giving agreement for this firm to go and asks questions to financial institutions .

As said it all depends what he signed and the contents thereof .

[Old_Geezer]

Maybe this would be better in the law forum. But in your shoes I think I'd invest a little money just chatting to a solicitor to get an opinion.

[Bazile]

From mamy's link

//On success of your claim, HYC will charge a 20% fee + VAT (24% in Total) on all amounts received. //

If they contacted Barclays , then they can argue that it was because of that contact that Barclays are making a refund to you .

It doesn't state that there must have been a particuliar amount of work on their part , for their fee to be charged

[Zacs-Master]

Yes, scratch my advice in light of the Ts&Cs. Very sneakily worded. Did you engage them officially i.e. give them a verbal or written instruction to proceed? If so, I think you'll have to cough up.

[bednobs]

that is not 24% either

[Bazile]

20% fee + VAT (24% in total )
How do they get to £ 1800 on a settlement of £ £5000.61 ?

[CrapAtCryptics]

Barclays are one of the better ones - we had 2 loans with Wolwich which they bought - they dug out the original documents from many years ago clearly showing we had declined PPI.

[Fairlight]

Bazile, I probably jumped the gun a bit but it is a sore point with me. These firms will do the investigation for you and of course charge for what they do. It just makes me seeth as when all this started a few years ago, it was on the news that no-one need go to get help, that all they had to do was to go to their bank and get it all sorted without having to pay a penny to anyone. Good luck with it Dee