Can Your Bank Start Charging Arranged Overdraft Fees When You Have Had The Facility For A Few Years Already On Top Of Interest And Un-Arranged Fees

[colleen76]

been going through bank statements and noticed that the Natwest stuck on a charge of £6 a month called an arranged overdraft fee. I never got a letter notifying me or any other kind of notification. The charges started all the way back in 2013 so it adds up to quite a bit. Does anybody know if they are allowed to just do this sort of thing

[Mamyalynne]

https://supportcentre.natwest.com/Searchable/913204362/What-is-an-arranged-overdraft-usage-fee.htm

If you have never used this facility then contact them.

[twix123]

Although their fees range from £2 to £20 per month, it would seem that you have one of NatWest's 'Reward' accounts, which have varous benefits, such as mobile phone and travel insurance cover included. Look at the top of your statements to ascertain which style account you have.

Their 'Select' account has no fees and is available with an arranged overdraft facility (but no bells and whistles).

[colleen76]

i really wanted to know if they can just stick on extra fees when they feel like it. There wasn't any arranged overdraft fee as they are calling it when i took the account with the Nat west it was added a couple of years down the line without my knowledge. I would have closed the account if they had told me before hand. It's only £6 but on top of the interest for using the facility and fees they charge for going over my limit that mostly is down to them taking fees when the money isn't available so makes me further in debt. Just a vicious circle with the Nat west constantly.

[Mamyalynne]

If you get no satisfaction from them by going through the complaints procedure then you could raise it with the Ombudsman.

[TonyV]

You need to read your account details or drop into a branch

[ABerrant]

"Does anybody know if they are allowed to just do this sort of thing"

Yes they are allowed because they would have notified you of the change to the conditions of your account before its introduction on 12th July 2013 either enclosed with your paper statement or in an email if you operate paperless.

You have had ample time to remedy your unhappiness with this change in the subsequent 72 months.

[Peter Pedant]

yes basically
they just send a letter saying we are doing so and so
this give you a chance to change.... hur hur hur

[Hopkirk]

If you aren't happy with them, change your bank. It's really easy to do now, and sometimes you can get a cash incentive to swap.

[gingejbee]

Started way back in 2013....and you've only just noticed?

[bednobs]

i think if you havent noticed it for six years, it's very likely they told you and you just didnt notice